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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608267
Report Date: 10/08/2025
Date Signed: 10/08/2025 03:22:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2025 and conducted by Evaluator Melissa Spaeth
COMPLAINT CONTROL NUMBER: 31-AS-20250425120215
FACILITY NAME:CEDARS ASSISTED LIVING, THEFACILITY NUMBER:
197608267
ADMINISTRATOR:STEPHAN SARMAZIANFACILITY TYPE:
740
ADDRESS:17300 ROSCOE BLVD.TELEPHONE:
(818) 344-2042
CITY:NORTHRIDGESTATE: CAZIP CODE:
91325
CAPACITY:175CENSUS: 113DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Resident Care Director, Mary Jane ReyesTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility staff does not ensure food is of good quality.
Facility staff does not ensure the facility has sufficient amount of food for resident in care.
Staff do not follow special dietary plans for residents in care
INVESTIGATION FINDINGS:
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On 10/08/2025, Licensing Program Analyst (LPA) Melissa Spaeth conducted a subsequent complaint investigation at the above facility to deliver findings for the above allegation(s). LPA Spaeth met with Mary Jane Reyes, the Resident Care Director. LPA explained the purpose of the visit was to deliver the findings.

The investigation consisted of the following: On 5/01/2025, LPA Spaeth conducted an unannounced complaint investigation. LPA reviewed resident documents from 10:40 a.m. until 11:15 a.m. and received copies of the residents' records. LPA Spaeth interviewed 11 out of 107 residents (R1–R11) from 11:30 a.m. until 1:55 p.m. LPA also conducted an unannounced visit on 10/02/2025. LPA interviewed eight out of thirty-two residents (R12–R19) who require a special diet.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250425120215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CEDARS ASSISTED LIVING, THE
FACILITY NUMBER: 197608267
VISIT DATE: 10/08/2025
NARRATIVE
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Regarding the allegation: Facility staff does not ensure food is of good quality. It is alleged the facility does not serve quality food and that it is not completely cooked. During interviews, 10 out of the 11 residents initially interviewed stated the facility serves food that is of good quality and is fully cooked. During interviews with staff, all denied the allegation. Eight residents were not interviewed regarding this allegation.

Regarding the allegation: Facility staff does not ensure the facility has a sufficient amount of food for residents in care. It is alleged the facility runs out of food during some meals and during the afternoon snack time. During interviews, 10 out of the 11 residents initially interviewed stated there is sufficient food for them during snack and mealtimes. During interviews with staff, all denied the allegation. Eight residents were not interviewed regarding this allegation. During the facility tour, LPA observed a sufficient amount of perishable and non-perishable food supplies to meet the needs of the 113 residents.

Regarding the allegation: Staff do not follow special dietary plans for residents in care. It is alleged alternative meals are not provided to residents who have dietary restrictions. During LPA’s subsequent visit, eight additional residents were interviewed. During the interviews, residents stated they are provided alternative meals related to their dietary needs. During LPA’s 10/02/2025 visit, LPA observed that two residents were served an alternative meal based upon their dietary needs.

Based upon LPA’s interviews and observations the allegations are unsubstantiated.

Exit interview conducted and a copy of the report was provided.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Melissa Spaeth
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2