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32 | Allegation: Facility staff did not assist resident with incontinence care.
The details of the complaint alleged that facility staff are not assisting resident with their continence needs.
During the records review, LPA Iniguez reviewed the Service Plan Descriptions of resident (R#1). The resident and family created this plan upon admission, and the facility staff assessed the resident and recommended the services that they thought would fit their care. In the case of (R#1)’s Service Plan Description under the Circle of Friends Service Plan (Assisted Living Area), the plan includes daily bed-making and toileting reminders and assistance. Moreover, LPA also reviewed (R#1)’s Physician’s Report for the Residential Care Facilities for the Elderly (RCFE) LIC 602A. The report indicates that (R#1) does not suffer from bladder or bowel impediment.
During an interview with the Administrator (A#1), he stated that the facility is assisting (R#1) with their continence needs. In addition, (A#1) stated that (R#1)’s Residence and Service Agreement states that they receive essential services, including toilet reminders and daily bed making.
During an interview with resident 1 (R#1), they stated that they do not need assistance with their continence needs.
During interviews with residents (R#2-R#6), (5) out of (5) stated that they do not need assistance with their continence needs.
During interviews with staff (S#1-S#3), (3) out of (3) stated that they are assisting (R#1) with their continence needs. In addition, (S#3) said that they go there every day to ensure (R#1)’s continence needs are met. If (R#1) refuses to get a continence change, they wait for 20 minutes, and then ask again if they want to get a change. If (R#1) refuses again, they wait and ask again. If (R#1) gets upset, they stop asking, respect their decision, and document their refusal. However, overall, (R#1) changes regularly.
Evaluation Report continues LIC 9099-C
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