<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608319
Report Date: 04/08/2026
Date Signed: 04/08/2026 01:34:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20260407170356
FACILITY NAME:CHRISTINE'S RETREATFACILITY NUMBER:
197608319
ADMINISTRATOR:CHRISTINE MKRTCHIANFACILITY TYPE:
735
ADDRESS:17145 WILLARD STTELEPHONE:
(818) 578-8468
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:6CENSUS: 6DATE:
04/08/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Goverg MkrtchianTIME COMPLETED:
12:51 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not notify appropriate agencies prior to construction/alteration of the facility.
Licensee did not obtain appropriate permits prior to construction/alterations to the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Sandra Urena, along with Inspector Gabriel Batriz from Los Angeles Fire Department (LAFD) conducted an unannounced visit to investigate the allegations listed above. The LPA met with the Administrator Gevorg Mkrtchian and explained the reason for the visit.
LPA Urena, along with the Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations.

Licensee did not notify appropriate agencies prior to construction/alteration of the facility.
On the allegation that the licensee did not notify the appropriate agencies prior to construction/alterations of the facility, it is the concern of the reporting party (RP) that the construction/alterations being done to the facility while the residents are living in the facility is exposing the residents to chemicals, fumes, and concerns regarding the meals that the residents are being provided, while the kitchen is being remodeled.
Continues on LIC 9099C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260407170356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/30/2026
Section Cited
CCR
80086(a)
1
2
3
4
5
6
7
80086(a) -Prior to construction or alterations, all licensees shall notify the licensing agency of the proposed change. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The administrator shall write a formal letter regarding the construction taking place. The letter must indicate time frame to conclude all construction/alterations to the facility and will inform the LPA when construction/alterations have been completed. LPA will schedule a visit to confirm facility meets compliance and regulations, before residents can return to the facility.
8
9
10
11
12
13
14
Based on observation, the licensee did not inform the CCL before starting construction/alterations throughout the facility (kitchen, den room, bedrooms, floors, ceilings, bathroom, garage, kitchen gas line), which poses an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
04/30/2026
Section Cited
CCR
80086(c)
1
2
3
4
5
6
7
Prior to construction or alterations, all facilities shall obtain a building permit.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Administrator stated that they obtain the proper building permits (city/gas/fire) for the relocation of the gas pipelines, windows, doors, etc.
8
9
10
11
12
13
14
Based on LPA's observation, the licensee did not comply with the section cited above as the facility was observed in construction/alterations without documentation of a building permit which poses a potential safety risk to persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 29-AS-20260407170356
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
VISIT DATE: 04/08/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The tour of the physical plant revealed that the facility is being altered by painting the walls, changing light fixtures in the bedrooms, kitchen cabinets were replaced and the gas line for the stove was moved from one side of the kitchen to the opposite side of the kitchen wall. The Administrator did not inform the Community Care Licensing Division nor the LPA in an official letter of the extensive alterations being made to the facility, prior to the start of the alterations work done.

Licensee did not obtain appropriate permits prior to construction/alterations to the facility.

The LPA interviewed the Administrator and asked if city permits were obtained prior to the alterations being made to the facility, and the Administrator stated that no permits were obtained.

Based on observations, and interviews, the Administrator did not notify the licensing agency of the proposed changes, prior to construction/alterations to the facility; nor did the Administrator obtained city permits prior to the initiation of the construction, therefore the allegations are deemed Substantiated at this time.

Pursuant to Title 22, California Code of Regulations, the following deficiencies were cited (refer to LIC809-D).

Exit interview conducted. A copy of the report was issued and Appeal Rights were provided.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3