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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608319
Report Date: 05/08/2026
Date Signed: 05/08/2026 03:21:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20260422100714
FACILITY NAME:CHRISTINE'S RETREATFACILITY NUMBER:
197608319
ADMINISTRATOR:CHRISTINE MKRTCHIANFACILITY TYPE:
735
ADDRESS:17145 WILLARD STTELEPHONE:
(818) 578-8468
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:6CENSUS: 6DATE:
05/08/2026
UNANNOUNCEDTIME BEGAN:
09:27 AM
MET WITH:Gevorg MkrtchianTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff did not provide resident with food of quality.
Staff inappropriately put diapers on resident.
Staff did not ensure resident was dressed in residents personal clothing.
Staff are not intervening when another resident is providing bathing, hygiene to another resident in care.
Due to staff negligence, resident missed appointment.


INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent visit to investigate the allegations listed above. The LPA was greeted by staff. The staff contacted the Administrator Gevorg Mkrtchian, and the LPA informed of the reason for the visit. The LPA and the staff toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations. Administrator was unavailable to come to the facility. The Administrator asked designated facility staff to sign on their behalf.

On 04/28/2026, Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced 10- day visit to investigate the allegations listed above. The facility is currently vacant awaiting fire inspection clearance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 29-AS-20260422100714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
VISIT DATE: 05/08/2026
NARRATIVE
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Staff did not ensure resident was dressed in residents personal clothing.
On the allegation that the facility staff did not ensure that the residents were wearing their personal clothes, it was observed that the resident was wearing what appeared to be men’s underwear. The resident has been observed wearing the same underwear at least four different times. The observation was brought up to the facility staff Marsha who purchased the underwear, and Marsha replied, “It’s o.k”. On 05/08/2026, the LPA was able to view the piece of undergarment; however, the tag of the underwear does not identify the gray and striped “bikini shaped” undergarment as men’s or women’s undergarment.

Although the allegation may have happened or is valid, based on observation, there is not sufficient evidence to prove that the underwear is men’s underwear, therefore the allegation is deemed Unsubstantiated at this time.
Staff are not intervening when another resident is providing bathing, hygiene to another resident in care.
On the allegation that facility staff are not preventing residents assisting other residents with their hygiene and bathing routines in the morning. It is alleged that when staff questioned the residents(R2) about who was bathing the resident (R1) resident (R2) pointed to themselves as the one giving a bath to the other resident (R1). The LPA Urena interviewed facility staff about the residents’ bathing schedule and routine. The staff reported that showers for R1, staff assist R1 with showers 3 times a week, usually at 6:00 a.m. LPA Urena was unable to interview R1 and R2. The LPA asked if the staff have witnessed residents assisting each other with bathing or hygiene, the staff denied witnessing such activities.

Although the allegation may have happened or is valid, based on the interviews, there is not sufficient evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 29-AS-20260422100714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
VISIT DATE: 05/08/2026
NARRATIVE
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Staff did not provide resident with food of quality.
On the allegation that staff did not provide the resident with quality food, it is alleged that either on 04/07/2026 or 04/08/2026, one resident did not receive a freshly purchased fast food meal as the other residents did, instead the resident was initially provided with what appeared to be two-day-old rice and an egg that had been prepared earlier that morning. Eventually, after staff was questioned about the meal, the resident was provided with a hamburger and a glass of water. It appears that this was an isolated case. To investigate the allegation, LPA Urena interviewed staff. Staff reported that there was a mix-up; they (staff) were under the impression that the resident and another staff had already eaten their purchased fast-food meal before they arrived at the temporary relocation home (Airbnb) where all the residents had already arrived for the day, consequently, the resident and the staff were not given another meal. When the LPA asked about the food (two-day old rice and an egg) provided to the residents, the staff responded that they were not aware of it. Furthermore, the staff reported that once they found out that the resident had not had their purchased meal yet, the staff gave their hamburger (still unwrapped) to the residents. The LPA was not able to interview the resident.
Based on information obtained through interviews, although the resident did not initially receive a freshly purchased meal, the staff ensured that the resident received a fresh hamburger. No other incidents were reported when food that was not deemed of good quality was provided to the residents. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff inappropriately put diapers on resident.
On the allegation that staff inappropriately put diapers on a resident who is not incontinent, to investigate the allegation, LPA Urena interviewed the Reporting Pary (RP) to ask about the incident’s date, given that the same allegation was submitted as part of C# 29-AS-20260416140351 and was substantiated on 04/21/2026. The RP reported that the allegation was the same as the one previously substantiated allegation, and that no other incidents have occurred since then. Based on interviews, this allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20260422100714

FACILITY NAME:CHRISTINE'S RETREATFACILITY NUMBER:
197608319
ADMINISTRATOR:CHRISTINE MKRTCHIANFACILITY TYPE:
735
ADDRESS:17145 WILLARD STTELEPHONE:
(818) 578-8468
CITY:VAN NUYSSTATE:CAZIP CODE:
91406
CAPACITY:6CENSUS: 6DATE:
05/08/2026
UNANNOUNCEDTIME BEGAN:
09:27 AM
MET WITH:Gevorg MkrtchianTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff are not ensuring resident is attending school.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced subsequent visit to investigate the allegations listed above. The LPA was greeted by staff. The staff contacted the Administrator Gevorg Mkrtchian, and the LPA informed of the reason for the visit. The LPA and the staff toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations.

On 04/28/2026, Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced 10- day visit to investigate the allegations listed above. The facility is currently vacant awaiting fire inspection clearance.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 29-AS-20260422100714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
VISIT DATE: 05/08/2026
NARRATIVE
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Due to staff negligence, resident missed appointment.
It is alleged that On April 10, 2026, an Uber was called for transportation for the resident to be taken to a 10:00 a.m. appointment. The resident and staff were picked up at approximately 9:15 a.m. and were driven to the appointment by UBER and arrived at approximately 9:35 a.m. However, the designated facility staff who was assigned to sign and approve the services for the resident, arrived late at approximately 11:00 a.m., resulting in the resident missing the appointment. Furthermore, the interview with the RP revealed that this was the second time the designated facility staff was late for this type of appointment, and the facility staff had already been warned that if they were late again the resident would not be seen. The LPA interviewed the Administrator, and the Administrator stated that there was a mix-up on what actually happened on the date listed above, furthermore, the Administrator stated that the resident was seen at the appointment but that paperwork for the appointment could not be given by the provider of the services because the facility staff was not the responsible person for the resident. On 05/08/20206, LPA Urena contacted the appointment location to verify the information about the missing appointment, and the LPA was told by the staff that they did not have a patient with the name or/or DOB provided by the LPA.

Although the allegation may have happened or is valid, based on the interviews, there is not sufficient evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted. A copy of the report was issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 29-AS-20260422100714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
85064(a)(6)(A)
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Administrator Qualifications and Duties (a) In addition to Section 80064, the following shall apply. (6) Arrangement for the clients to attend available community programs...but can be met by community programs.(A)Such arrangements shall include, but not be limited to, arranging for transportation. This requirement is not met as evidenced by:
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POC has been corrected as of 05/04/2026. Resident is back on track getting picked up to go to school at the facility.
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Based on interviews, the licensee did not comply with the section cited above as 1 of 6 residents were not being provided with transportation to attend school, which poses a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 29-AS-20260422100714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CHRISTINE'S RETREAT
FACILITY NUMBER: 197608319
VISIT DATE: 05/08/2026
NARRATIVE
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Staff are not ensuring resident is attending school.
On the allegation that a resident has been absent to school , it is alleged that the resident has been out of school for a least a full week. To investigate the allegation the LPA interviewed the Administrator about R1’s absences from school. The Administrator stated that due to the construction at the facility and the need to move to three different Airbnb locations during the construction phase, it appears that the school bus was not given the addresses of the three temporary houses. The Administrator reported that they thought the staff was making sure the residents were getting to school during the move and was not aware of the absences. The LPA interviewed staff about the absences and the staff reported that they didn’t have a number for the school to inform them of the temporary change of addresses.

Based on the information obtained through interviews, the resident missed several days of school due to the facility staff not ensuring that the resident was provided with transportation to get to school. Therefore, the allegation is deemed Substantiated at this time

Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies were cited (refer to LIC 9099-D).

Citations were issued. Exit interview was conducted and a copy of the report and Appeal Rights were issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7