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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608345
Report Date: 02/05/2025
Date Signed: 02/05/2025 05:41:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2025 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20250131145245
FACILITY NAME:VICTORY HOMEFACILITY NUMBER:
197608345
ADMINISTRATOR:ANDREW AKHPARIANFACILITY TYPE:
735
ADDRESS:6228 BABCOCK AVETELEPHONE:
(818) 585-0095
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:4CENSUS: 4DATE:
02/05/2025
UNANNOUNCEDTIME BEGAN:
11:21 AM
MET WITH:Diana Gevorgyan, StaffTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Staff would not take resident to the hospital
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and was let into the home by Elen Petrosyan, Staff. Staff contacted Andrew Akhparian, Administrator, via telephone and he was not able to conduct the visit because he had a resident at his other home and he did not have staff to cover him. Diane Gevorgyan, staff arrived at 11:44am to begin the visit. The reason for today's visit was explained.

LPA Yee conducted interviews with Client #1 at 11:57pm, Client #2 at 12:04pm, Client #3 at 12:22pm and Staff #1 at 12:26pm. LPA Yee attempted to interview the Administrator via telephone and was not successful as he was upset about a separate matter and hung up.

Per information provided by Client #1, Client #2 and Client #3, Staff #1 schedules their medical and
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250131145245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY HOME
FACILITY NUMBER: 197608345
VISIT DATE: 02/05/2025
NARRATIVE
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dental appointments. Per Staff #1 she takes the clients to most of their appointments and will schedule transportation with Lyft if she isn't able to take them. Staff #2 and Staff #3 will occasionally pitch in and take the clients to their medical appointments. However, this complaint alleges that Staff would not take resident to the hospital. Per information provided by Staff #1, they did not refuse to take Client #2 to the hospital. Client #2 had called Staff #1 at the sister facility to ask her to take them to the hospital. Staff #1 asked Client #2 why they had to go to the hospital. Client #2 responded that they were not feeling well and was tired. Staff #1 contacted Staff #4 and asked staff to take Client #2's temperature and assess the client. Staff #1 contacted urgent care, which is also the location of Client #2's primary care doctor, around 4pm on 1/30/25 to see if the doctor could see Client #2. Staff #1 was told that Client #2's doctor left at 3pm. Staff #1 also enquired if they had an x-ray machine and was told that x-rays were only done until 4pm but they could come in since urgent care is open 24 hours a day. This information was relayed to Client #2. Once #2 knew that urgent care had an x-ray machine, they agreed to go to the doctor the following day - 1/31/25. Client #2 refused to go to urgent care on the day of the call and just wanted to go to bed. Client #2 was taken to urgent care around 12pm on 1/31/25. Chest x-rays were taken of Client #2 and an infection was detected in the lungs. Injectable Rocephin 1000mg was ordered for 3 days. Client #2 has a follow up Zoom appointment on 2/6/25 with the Pulmonologist.

Based on the information received during the investigation, there is insufficient evidence to support the allegation that Staff would not take resident to the hospital, therefore the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2