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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608345
Report Date: 02/11/2025
Date Signed: 02/11/2025 03:25:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20250210111327
FACILITY NAME:VICTORY HOMEFACILITY NUMBER:
197608345
ADMINISTRATOR:ANDREW AKHPARIANFACILITY TYPE:
735
ADDRESS:6228 BABCOCK AVETELEPHONE:
(818) 585-0095
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:4CENSUS: 4DATE:
02/11/2025
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee cursed at the client when client asked to be taken to the doctor
INVESTIGATION FINDINGS:
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Licensing Program Analyst(LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and was let into the home by Elen Petrosyan, Staff. Diana Gevorgyan, Staff was contacted and she arrived at 12:29pm to conduct the visit. Andrew Akhparian, Administrator did not participate in today's visit. The reason for today's visit was explained.

Interviews were conducted with Client #1 at 12:14pm, Client #2 at 12:37pm, Client #3 at 1:13pm, Client #4 at 1:35pm, Staff #1 at 12:56pm and a telephone interview with Andrew Akhparian, Licensee/Administrator at 1:28pm.

Per interviews conducted on today's visit, Client #1, Client #2, Client #4 stated that the Licensee does not
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250210111327
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY HOME
FACILITY NUMBER: 197608345
VISIT DATE: 02/11/2025
NARRATIVE
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curse at them, not even jokingly. Staff #1 also stated that they have not heard the Licensee curse at the Clients. At the center of this complaint is the incident that occurred on 1/30/25. Client #3 contacted the
Licensee and asked to go to the hospital and the Licensee allegedly responded that Client #3 goes to the doctor too frequently and to "stop f...calling me" Per interview with the Licensee, he denies that he told Client #3 that he would not take them to the hospital and he did not curse at Client #3. Per the Licensee, he told Client #3 that he could not take him personally and to ask Diana or Julie, staff to take them. Per Staff #1, who states that they were present during the telephone conversation on 1/30/25, the Licensee did not refuse to take Client #3 to the hospital and he did not curse at the client.

Client #3 states that the Licensee cursed at them and the Licensee denies that he cursed at Client #3. LPA Yee was not able to find anyone to corroborate that the Licensee cursed at Client #3. Based on the information received on today's investigation, the Licensee may or may not have cursed at Client #3 but there is not a preponderance of evidence to support the the allegation that the Licensee curses at the client when client asks to be taken to the doctor, Therefore, the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
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