197608401-7-14-2026-31-AS-TAGD-DWAP73-20260724110317

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 07/14/2026
Date Signed: 07/14/2026 01:06:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260708124426

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	VERONICA BEHAR		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 52	DATE:	07/14/2026
		UNANNOUNCED	TIME BEGAN:	07:45 AM
MET WITH:	Alise Nazarian, Administrator		TIME COMPLETED:	01:10 PM

ALLEGATION(S):

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Staff is over medicating residents
Staff does not ensure facility is free of hazardous odors
Staff yell at residents
Staff are interrupting the sleep of residents
Staff threatened residents in care
Staff does not ensure facility washing machines are in good repair
Staff do not provide adequate meal portions to residents

INVESTIGATION FINDINGS:

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On 07/14/26, at 7:45am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Alise Nazarian, Administrator. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 07/14/26, LPA Saucedo asked for the census, staff, and resident rosters. On 07/14/26, at 7:55am, LPA Saucedo conducted a physical tour, interviewed both residents and staff.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260708124426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 07/14/2026

NARRATIVE

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Regarding the allegation: Staff is over medicating residents. It is alleged that staff are administering medications above the prescribed dosage. During LPA’s physical tour, LPA reviewed five (5) random resident medications that were in bubble packs, and the proper dosage was prescribed and the qualified staff signed for it. In addition, the five (5) random resident medications that were reviewed were prescribed by a pharmacist/doctor. LPA also interviewed five (5) residents that confirmed they do not feel over medicated. Furthermore, the Glendale Police Department visited and interviewed residents on 07/08/26, and they are no complaints about medications. LPA interviewed nine (9) staff that confirmed that residents are not over medicated. Three (3) out of the nine (9) staff interviewed are staff that provide medication to residents, and they also confirmed that the medication is in bubble packs and giving over medication to residents would be difficult and is not allowed. Therefore, based on the interviews conducted and the medications reviewed the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff does not ensure facility is free of hazardous odors. It is alleged that staff clean with bleach and there is a strong smell in the resident’s rooms. During LPA’s physical tour, LPA did smell and observe various cleaning supplies being used for cleaning in their original container, but no residents were around when the cleaning supplies were being used. Furthermore, the cleaning supplies are locked, stored and inaccessible to residents. LPA interviewed five (5) residents that confirmed that the cleaning and the odor of the room does not bother them. During LPA’s interview with nine (9) staff they confirmed different cleaning supplies are used to clean but residents don’t have access to them. Therefore, based on the interviews conducted and the LPA’s observation the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff yell at residents. It is alleged that staff #1 (S1) yell at residents. During LPA’s physical tour, LPA did not witness S1 and/or any of the other eight (8) staff that were interviewed yelling at residents. LPA also interviewed five (5) residents that confirmed S1 does not yell at them. Furthermore, the nine (9) staff interviewed including S1 confirmed they have never yelled at any of the residents. In addition, the Glendale Police Department visited and interviewed residents on 07/08/26, and did not observe any signs of abuse or neglect. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

LIC 9099C-continued

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260708124426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 07/14/2026

NARRATIVE

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Regarding the allegation: Staff are interrupting the sleep of residents. It is alleged that staff #1 (S1) wake up residents at 4:30AM to clean their room. During LPA’s review of the LIC 500, staff #1 comes in at 6AM. LPA also interviewed S1 that confirmed they do not come in before 6AM. In addition, the other eight (8) staff that were interviewed confirmed that S1 does not come in before 6AM. LPA also interviewed five (5) residents that confirmed S1 does not interrupt their sleep and S1 does not start cleaning their rooms until 6:30AM and/or 7:00AM. During LPA’s physical tour at 7:55AM, LPA observed S1 cleaning some rooms and the hallways of the facility without disturbing residents. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff threatened residents in care. It is alleged that the administration has told residents that if they complain, they will be required to sign a letter and be removed from the facility. During LPA’s interview with nine (9) staff they confirmed that no residents have complained about being threatened by the administration and if they complain they will be required to sign a letter and be removed from the facility. One (1) out of the nine (9) staff confirmed that the residents do sign paperwork that is given to them from the office but nothing regarding complaining it’s paperwork like payments received, Appraisals etc. During LPA’s interview with five (5) residents they confirmed that they have not been threatened by the administrator and/or anybody in the facility. In addition, the Glendale Police Department visited and interviewed residents on 07/08/26, and did not observe any signs of abuse or neglect. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

LIC 9099C-continued

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260708124426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 07/14/2026

NARRATIVE

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Regarding the allegation: Staff does not ensure facility washing machines are in good repair. It is alleged that the washing machine has not been working for the past two (2) weeks and residents are wearing the same clothing. During LPA’s physical tour of the facility, LPA observed two (2) washers and two (2) dryers. LPA did not observe any dirty laundry in the laundry area. One (1) machine is also available for use by residents who are able and who desire to do their own personal laundry. During LPA’s interview with five (5) residents they confirmed they do not do their own personal laundry, but the facility staff does it for them. LPA also observed the five (5) residents interviewed to be wearing clean clothing. LPA interviewed nine (9) staff, six (6) out of the nine (9) staff confirmed that they do not know if the washing machines were ever broken because they do not go downstairs. Let it be noted, the laundry room is downstairs. Three (3) out of the nine (9) staff confirmed that one (1) of the washers has not been working but the others do work and there has been no issues doing laundry with one (1) machine working. Furthermore, one (1) of the washers that is not working machine parts were ordered for it on July 09, 2026 and the other three (3) machines are working properly. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not provide adequate meal portions to residents. It is alleged that residents are not receiving the proper meals because staff do not want to change their diapers. During LPA’s physical tour, LPA took a picture of the food menu and the alternate menu at the entrance of the dining hall. LPA also confirmed the menu and the breakfast they were providing to residents which was French toast, cold cereal and choice of juice, coffee and/or milk which is an adequate breakfast portion. LPA also interviewed five (5) residents that confirmed they do not have an issue receiving extra food if they ask for it. LPA interviewed nine (9) staff that confirmed no residents have complained to them about not receiving adequate meal portions. One (1) of the nine (9) staff stated, “if they ask for seconds they will receive it.” In addition, the Glendale Police Department visited and interviewed residents on 07/08/26 and residents had no complaints about the meal portions. Therefore, based on the interviews conducted, the food menu and food observed the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

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