197608401-6-1-2026-31-AS-NMAN-DXARP6-20260825131125

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 06/01/2026
Date Signed: 06/01/2026 01:07:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20260526081840

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	VERONICA BEHAR		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 51	DATE:	06/01/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Alise Nazarian-Administrator		TIME COMPLETED:	01:05 PM

ALLEGATION(S):

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Staff did not make a reasonable effort to assist resident with lost personal belongings.

INVESTIGATION FINDINGS:

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On 06/01/26, Licensing Program Analyst, (LPA) Raymond Comer, conducted an initial 10-day complaint visit to investigate the above allegation. LPA presented official CDSS identification badge, met with the Administrator, and reason for the visit was disclosed.

At 9:25 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegation, Between 9:45 am and 10:15 am, LPA interviewed the Administrator. Between 10:20 am, and 11:00 am, LPA interviewed three (3) staff. Between 11:05 am, and 12:00 pm, LPA interviewed six (6) residents, including Resident#1 (R1). At 12:30 pm, LPA received and reviewed Facility roster, Personnel roster, Resident#1 (R1's) Physician Report, Appraisal, Resident personal property and valuables inventory log, and other pertinent documentation relevant to this investigation.

[LIC9099C] Continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260526081840

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 06/01/2026

NARRATIVE

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Allegation: Staff did not make a reasonable effort to assist resident with lost personal belongings. It was alleged that on 5/13/26, when Resident #1 (R1) was relocated into a different bedroom within the faciltiy, R1 was unable to find a personal belonging (an ATM card) which R1 stated was in his room at the time of the move, and that staff did not assist R1 in locating the missing item.
LPA Comer's interview with R1 revealed the following: R1 stated to LPA Comer that he did not report, either to the Administrator, nor any other staff, that their ATM card was missing. Per R1, R1 never requested staff assistance to find their missing ATM card. R1 stated to LPA Comer that several days later, R1 found their ATM card in their wallet, which was stored inside a moving box.
LPA Comer observed a video of the 5/13/26 moving event, recorded by staff and approved by R1, which shows that R1 was present with staff during the entirely of the moving event, and shows that all items handled by staff were observed by R1.
LPA Comer's interviews with the Administrator, and three (3) staff revealed the following: Both Administrator and staff refute the allegation, stating that R1 never reported missing an ATM card, nor did R1 request any assistance from staff to help locate the missing item.
LPA Comer's interviews with six (6) out of a total of fifty-one (51) total residents (including R1) revealed the following: Five (5) out of six (6) residents stated to LPA Comer that staff's safekeeping efforts are adequate and have not witnessed, nor experienced their personal belongings as missing or stolen by any staff or resident of the facility. LPA Comer’s review of available documents did not reveal any information to support the allegation.

Based on LPA's conducted interviews, observations, and records reviewe, this allegation is deemed unsubstantiated at this time.

Exit interview conducted, and a copy of this report provided to the Administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 06/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026

LIC9099 (FAS) - (06/04)

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