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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 04/29/2025
Date Signed: 04/29/2025 01:32:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2025 and conducted by Evaluator Evelin Rios
COMPLAINT CONTROL NUMBER: 31-AS-20250425083236
FACILITY NAME:VICTOR ROYALE, LLCFACILITY NUMBER:
197608401
ADMINISTRATOR:PETER BABAIANFACILITY TYPE:
740
ADDRESS:120 E. LAUREL STREETTELEPHONE:
(818) 243-7442
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:60CENSUS: 51DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Peter Babaian - AdministratorTIME COMPLETED:
01:47 PM
ALLEGATION(S):
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Staff does not ensure the facility’s water temperature is at required range.
INVESTIGATION FINDINGS:
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On 4/29/2025, Licensing Program Analyst (LPA) Evelin Rios conducted an unannounced complaint visit at this facility to investigate the above allegation. LPA Rios met with the Assistant Administrator, Alise Nazarian and explained the reason for the visit. LPA met with the Administrator Peter Babaian shortly after and an entrance interview was conducted.

The LPA requested a copy of the register of facility residents (LIC9020) and personnel report (LIC500). LPA Rios conducted interviews from 10:20 a.m to 11:15 a.m. with three (3) staff and five (5) residents. From 11:15 a.m. to 1:12 p.m. LPA Rios conducted a physical plant of the facility inside and out. Regarding the allegation that Staff does not ensure the facility’s water temperature is at required range, it was alleged that the water temperature at the faucet on the back patio of the main building is not being properly regulated. LPA took the hot water temperature from the back patio faucet sink accessible to staff and residents. The hot water temperature read 117 degrees Fahrenheit at 1:12 p.m.
(continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250425083236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTOR ROYALE, LLC
FACILITY NUMBER: 197608401
VISIT DATE: 04/29/2025
NARRATIVE
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(continued from LIC 9099)
The facility has three buildings where residents reside. The main building and two other smaller detached buildings. LPA's interview with five (5) out of five (5) residents revealed they did not have concerns about the hot water temperature in the main building or the buildings where they reside. Interview with three (3) out of three (3) staff, the assistant administrator and the administrator stated they had not received complaints from residents, relating to water temperature. Interview with the Administrator revealed the water temperature during this time of year is difficult to control due to the change of the temperature outside. Furthermore, the administrator explained that the water temperature could vary depending on the time of day. For instance, when the kitchen is busiest, the water might feel colder. Given that the patio's outdoor sink is not a sink expected to be used for personal grooming or shaving the hot water coming out of the faucet does not have to be regulated between 105 - 120 degrees Fahrenheit. The outdoor sink was also not observed by LPA to deliver hot water at 125 degree F (52 degree C) or above which would not require a warning sign. The administrator informed LPA Rios that he had placed an order for a warning sign to be installed above the sink, following the discussion about how water temperature tends to vary with the time of year, especially as summer approaches. During the physical plant tour, LPA Rios tested the hot water temperature from five (5) bathroom sinks located in residents' rooms, with readings ranging from 105.4 to 120 degrees Fahrenheit.

Based on the information obtained, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2