197608401-9-4-2024-31-AS-NMAN-D92VMG-20240912163331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 09/04/2024
Date Signed: 09/04/2024 03:55:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2024 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20240809150146

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	PETER BABAIAN		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 48	DATE:	09/04/2024
		UNANNOUNCED	TIME BEGAN:	12:26 PM
MET WITH:	Peter Babaian		TIME COMPLETED:	04:05 PM

ALLEGATION(S):

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Staff financially abused resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to this facility to investigate the above allegations. LPA met with administrator, Peter Babian, and explained the reason for the visit.

---Staff financially abused resident.

It was alleged that Staff #1 (S1) took Resident #1’s (R1) card and withdrew money from the account without permission and that R1 is unable to locate the card. To investigate the allegation, LPA interviewed two (02) staff between 11:30 AM to 12:15 PM. On 09/04/2024 at around 11:30 AM, LPA requested documents and at 1:45 PM LPA interviewed R1. A review of R1’s ledger shows a positive balance of $2400.00. During interviews with staff, S1 stated R1 reported to staff that they lost their card. S1 called the agency and the representative stated they processed a replacement card.
(LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20240809150146

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 09/04/2024

NARRATIVE

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S1 added when the agency representative showed R1 what the card looked like, R1 said they have the card but by then it was too late because the new card was already being processed. Staff #2 (S2) added R1 stated they have $2800.00 cash in the room and S2 explained the dangers of keeping such a large amount. R1 later decided to keep $400.00 and gave S2 the remaining $2400.00 to register on the ledger for safekeeping. During interviews with R1, they stated the card was not lost or stolen and had it the whole time but now has a new card. R1 stated they do not suspect that S1 took the card and withdrew money. R1 stated they do not suspect fraud and their money is not missing. R1 added they withdrew the $3000.00 themselves and kept it in their room but gave staff $2400.00 for safekeeping in their resident facility based account.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted. Copy of this report issued.

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024

LIC9099 (FAS) - (06/04)

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