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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 02/27/2026
Date Signed: 02/27/2026 02:16:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260219144529
FACILITY NAME:VICTOR ROYALE, LLCFACILITY NUMBER:
197608401
ADMINISTRATOR:PETER BABAIANFACILITY TYPE:
740
ADDRESS:120 E. LAUREL STREETTELEPHONE:
(818) 243-7442
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:60CENSUS: 52DATE:
02/27/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Alise NazarianTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff does not ensure facility is in good repair
INVESTIGATION FINDINGS:
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At approximately 10:30 a.m. on 02/27/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA interviewed staff and residents between 10:45 a.m. and 1:00 p.m. today, toured the facility at 11:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 11:30 a.m.

Regarding the allegation "Staff does not ensure facility is in good repair" it was alleged the bathroom near the room of Resident #1 (R1) was missing a towel rack, and the toilet needed a grab bar. LPA observed the bathroom at approximately 11:10 a.m. today and observed the towel rack brackets were present but the bar was missing. LPA observed a grab bar near the toilet. LPA was able to use the grab bar to sit down on the toilet safely.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260219144529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTOR ROYALE, LLC
FACILITY NUMBER: 197608401
VISIT DATE: 02/27/2026
NARRATIVE
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Interviews with two (02) other residents who shared the bathroom with R1 revealed they hang their towels over the shower and have no problem with the missing towel rack. They also noted they have no issue with the grab bar. Interviews with four (04) out of four (04) other residents revealed they have no maintenance needs in their rooms or bathrooms. Record review of R1’s most recent medical assessment and care plan revealed they are ambulatory and able to use the toilet and transfer independently. Interview with the administrator at 11:45 a.m. today revealed no residents, including R1, had addressed any maintenance concerns with staff. By 12:00 p.m. today, the administrator had a new towel rack and a commode with grab bars available in the bathroom. Based on observations, interviews, and record review, although the towel rack was missing, residents had sufficient alternative options for drying towels. Also, a grab bar was present near the toilet and the commode with grab bars was available upon request. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety hazards were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2