197608401-2-19-2026-31-AS-TAGD-DVYSLN-20260714135836

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 02/18/2026
Date Signed: 02/19/2026 07:20:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260212115722

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	PETER BABAIAN		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 54	DATE:	02/18/2026
		UNANNOUNCED	TIME BEGAN:	11:58 AM
MET WITH:	Alise Nazarian		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff do not maintain facility clean and sanitary
Staff do not provide residents with adequate clothing
Staff do not assist residents with grooming
Staff do not ensure that residents' dietary needs are met

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility, met with designated administrator, Alise Nazarian, and explained the reason for the visit.

--- Staff do not maintain facility clean and sanitary

It was alleged that residents’ bedrooms are dusty and smell bad and bathroom walls are dirty and stained. To investigate the allegation, LPA requested documents and conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. During the physical plant tour, LPA did not observe excessive dust, experience malodor or dirty bathrooms. A review of the facility schedule shows two housekeepers present five days a week. During interviews, all staff and residents stated facility is kept clean, free from odor and bathrooms are kept clean.
Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260212115722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 02/18/2026

NARRATIVE

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--- Staff do not provide residents with adequate clothing

It was alleged that residents do not have enough clothing to change clothes. To investigate the allegation, LPA conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. During the physical plant tour, LPA selected five rooms at random and observed all residents had several clean clothes and facility keeps bins full of new clothing. During interviews, all staff stated all residents have lots of clothes and there are new clothes available should they require. All residents confirmed no shortage of clean clothes or change of clothes.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not assist residents with grooming

It was alleged that residents' toe nails are overgrown because they do not get nail care. To investigate the allegation, LPA conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. During the physical plant tour, LPA observed all residents were clean and four out of five were well groomed. The one resident whose nails were long stated it was a choice and feels facility would do it right away if they wanted it. During interviews, all staff stated all residents are groomed and kept clean but that they cannot force residents to stay clean and groomed. All residents confirmed facility offers grooming services and feel they have access to services anytime.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not ensure that residents' dietary needs are met

It was alleged that staff do not serve residents vegetables and that the residents are repeatedly served the same meals. To investigate the allegation, LPA requested documents and conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four staff and five residents. A review of the facility weekly menu shows that facility serves a variety of well-balanced meals with vegetables.

(CONT on LIC9099-C)

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260212115722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 02/18/2026

NARRATIVE

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During the physical plant tour, LPA observed vegetables and leafy greens being served for lunch. During interviews, all staff stated facility serves vegetables with meals and that meals are not repeated. All residents confirmed facility serves vegetables and a variety of options each week.

Based on observations, record reviews and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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