197608401-7-8-2026-31-AS-TAGD-DVYSLM-20260714135835

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 07/08/2026
Date Signed: 07/08/2026 02:47:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260212115722

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	PETER BABAIAN		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 51	DATE:	07/08/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Alise Nazarian		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff is physically abusing residents.
Staff provides medical care that requires skilled professionals.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility, met with Alise Nazarian, and explained the reason for the visit.

--- Staff is physically abusing residents.

It was alleged that Staff #1 (S1) pinches Resident #1 (R1) when showering them and slaps R1 when they change their diaper. To investigate the allegation, on February 18, 2026, LPA requested documents and conducted a physical plant tour at around 12:00p.m. From around 1:00p.m. – 3:00p.m., LPA interviewed four (4) staff and five (5) residents. On July 8, 2026, LPA interviewed one (1) additional staff and one (1) additional resident at around 12:00p.m. A review of the Physician’s Report states R1 is able to communicate, able to follow instructions, able to leave facility unsupervised and is not self abusive, disoriented or lack impulse control.
(CONT. on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260212115722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 07/08/2026

NARRATIVE

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A review of the Care Plan states R1 is suffering from dementia, depression, anxiety and schizophrenia. R1 has episodes of agitation and shouts at staff. A review of the Department’s records does not show an incident report was submitted around the time in question involving S1 and any form of abuse. During the physical plant tour, LPA did not observe signs of distress or abuse. During interviews, two (2) out of five (5) staff stated they overheard that S1 abuses R1 but have never witnessed it. All other staff stated they are not aware of S1 hitting R1 or any other resident. During interviews with residents, all residents stated they are not physically abused by staff.

Based on interviews, record review and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff provides medical care that requires skilled professionals.

It was alleged that S1 uses needles and injects residents with their insulin and that S1 also pricks their fingers to measure blood sugar levels. To investigate the allegation, on February 18, 2026, LPA interviewed four (4) staff and five (5) residents from around 1:00p.m. – 3:00p.m. On July 8, 2026, LPA interviewed one (1) additional staff and one (1) additional resident at around 12:00p.m. During interviews, all staff, including S1, stated they do not inject resident with insulin or prick their fingers to check glucose levels. The administrator, Alise Nazarian, stated home health nurses are providing services if the resident is unable to perform the task themselves. During interviews, all residents stated they are not aware of S1 or any other facility staff injecting them with needles or checking blood sugar levels.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026

LIC9099 (FAS) - (06/04)

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