197608401-5-11-2026-31-AS-TAGD-DUPPYY-20260603114443

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608401
Report Date: 05/11/2026
Date Signed: 05/11/2026 01:38:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260508150247

FACILITY NAME:	VICTOR ROYALE, LLC		FACILITY NUMBER:	197608401
ADMINISTRATOR:	VERONICA BEHAR		FACILITY TYPE:	740
ADDRESS:	120 E. LAUREL STREET		TELEPHONE:	(818) 243-7442
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	60	CENSUS: 51	DATE:	05/11/2026
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Alise Nazarian, Administrator		TIME COMPLETED:	01:40 PM

ALLEGATION(S):

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Staff did not prevent resident from wandering from the facility
Licensee has not posted an updated emergency evacuation plan that includes all resident rooms

INVESTIGATION FINDINGS:

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On 05/11/26, at 9:10am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Alise Nazarian, Administrator. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 05/11/26, LPA Saucedo asked for the census, staff, and resident rosters. On 05/11/26, at 9:45am, LPA Saucedo conducted a physical tour, interviewed both residents and staff.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260508150247

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VICTOR ROYALE, LLC	FACILITY NUMBER: 197608401
	VISIT DATE: 05/11/2026

NARRATIVE

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Regarding the allegation: Licensee does not ensure that resident rooms have closets. It is being alleged that resident rooms do not have closets. During LPA's physical tour, LPA observed five (5) rooms to have closets, dressers, televisions, proper lighting. LPA conducted five (5) resident interviews that confirmed they are happy with their room and with the facility. LPA interviewed three (3) staff that confirmed no residents have complained about their room not having proper furnishings. Therefore, based on the interviews and room observations conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Licensee has not posted an updated emergency evacuation plan that includes all resident rooms. It is being alleged that the facility’s posted emergency evacuation plan does not include all rooms. During LPA's physical tour, LPA observed an updated Emergency Disaster Plan against the wall of the facility leading to the left hand entrance of the facility dated 01/10/26 along with the facility sketch. LPA also obtained the facility sketch that shows the 30 rooms in the main building of which some are shared, four (4) of which are for bedridden use room 11 and 28 and the eleven (11) ambulatory rooms in the two (2) cottage areas in the back of the facility. LPA interviewed three (3) staff that stated the rooms have remained the same for over ten (10) through fifteen (15) years since they have been working there and there has been no new construction. LPA also interviewed four (4) out of five (5) residents that stated, "there has been no new construction since they have been living at the facility." One (1) out of the five (5) residents stated, "there was construction maybe fifteen (15) years ago but they cannot remember the exact date, which was changed by the former administrator and does not have any proof." Therefore, based on the interviews, room observations and facility sketch conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026

LIC9099 (FAS) - (06/04)

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