197608505-3-14-2024-28-AS-NMAN-D59RDZ-20240514125647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608505
Report Date: 03/14/2024
Date Signed: 03/14/2024 03:42:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2023 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 28-AS-20230314164651

FACILITY NAME:	GLEN PARK AT GLENDALE - BOYNTON ST		FACILITY NUMBER:	197608505
ADMINISTRATOR:	PINK, JR, TILLMAN		FACILITY TYPE:	740
ADDRESS:	1250 BOYNTON ST		TELEPHONE:	(818) 246-9000
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	98	CENSUS: 72	DATE:	03/14/2024
		UNANNOUNCED	TIME BEGAN:	09:36 AM
MET WITH:	Chanel Sanchez		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff do not safeguard resident's funds.
Staff do not ensure that residents are adequately fed.
Staff do not treat residents with dignity or respect.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to the facility to investigate the above allegation. LPA met with the, Executive Director, Chanel Sanchez and explained the reason for the visit.

--- Staff do not safeguard resident's funds.

It was alleged that staff is stealing residents’ money. To investigate the allegation, on 03/14/2024 LPA requested pertinent documents at 9:30 AM, interviewed seven (07) residents from 10:30 PM to 12:30 PM and interviewed three (03) staff from 12:30 PM to 02:00 PM. A review of resident’s P&I documents revealed that facility issues funds to residents that are able to manage it accordingly. All other residents receiving P&I from the regional center are able to request anything they need and the funds are deducted from the trust account.
(CONT. LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230314164651

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GLEN PARK AT GLENDALE - BOYNTON ST	FACILITY NUMBER: 197608505
	VISIT DATE: 03/14/2024

NARRATIVE

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During interviews with residents, all residents stated that they are getting the full P&I money and do not feel that the facility is stealing any of their funds. During interviews with staff, all staff stated they do not steal residents’ money and the P&I is issued in full monthly.
Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not ensure that residents are adequately fed.

It was alleged that residents are denied food. To investigate the allegation, on 03/14/2024 LPA requested facility menu at 9:30 AM, conducted a physical plant tour at 9:45 AM, interviewed seven (07) residents from 10:30 PM to 12:30 PM and interviewed three (03) staff from 12:30 PM to 02:00 PM. During physical plant tour, LPA observed at least two (02) days perishable and seven (07) days non-perishable foods. LPA also observed food being prepared and lunch being served to all residents. A review of facility menu shows that residents are served a variety of nutritious foods for breakfast, lunch and dinner. During interviews with residents, all residents stated that they are not denied food. During interviews with staff, all staff stated that residents are never denied food.
Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not treat residents with dignity or respect.

It was alleged that residents are physically abused. To investigate the allegation, on 03/14/2024 LPA conducted a physical plant tour at 9:45 AM, interviewed seven (07) residents from 10:30 PM to 12:30 PM and interviewed three (03) staff from 12:30 PM to 02:00 PM. LPA observed that all residents were clean, well groomed and showed no signs of physical abuse. During interviews with residents, all residents stated that they are not abused by staff. During interviews with staff, all staff stated they have never abused any resident or aware of any resident ever being abused.
Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.
Exit interview was conducted and a copy of report was issued.

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2024

LIC9099 (FAS) - (06/04)

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