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32 | Investigation revealed the following: Regarding allegation of, Staff did not keep resident's records confidential, it is alleged that R1's family member (FM1) is not listed on any emergency forms at the facility and is not R1's authorized representative. R1 does not want any communication with FM1 and it is alleged that facility staff disclosed information to FM1 about R1's medical records and violated HIPAA. Interview with Assistant Administrator Rachel De Chavez revealed that facility has never violated any facility resident's confidential information. Ms. De Chavez stated that there are some residents that have responsible parties, Power of Attorney's and authorized representatives which information is on record and only then is information disclosed regarding a resident. She stated that if a resident is independent their private, confidential information is always kept confidential. She stated that R1 recently accused the facility of not keeping their records confidential. Ms. De Chavez stated that the facility does not have any of R1's family members information on record and only has R1's information as the resident is self responsible. Interview with Staff Giron revealed that on 6/1/22, R1 called the front desk yelling and stating that the facility needed to keep their information private. Staff Darkis stated that she then reviewed R1's file and did not see any other contact information besides R1's contact information and also saw that R'1 is self responsible. Interviews with 6 out of 7 residents revealed that they are satisfied with all services received at the facility and have not had any issues or concerns regarding the facility not keeping their records confidential. 6 out of 7 residents stated that they do not have any concerns regarding the facility, the services received or their interactions with facility staff. Interview with R1 revealed that they reviewed their Physician's Orders for Life Sustaining Treatment (POLST) dated 11/24/20 and saw that FM1's information was noted down. LPA reviewed R1's facility file which revealed that R1 was admitted to the facility on 2/14/22. LPA collected a copy of R1's POLST and review of the document did reveal that FM1's name and contact information was listed but this document was completed on 11/24/20 by a staff at a short-term rehabilitation facility that R1 resided at before being admitted to Glen Park at Glendale - Mariposa St.
Based on LPA interviews with facility staff, facility residents and LPA review of documentation which revealed that the document that listed R1's FM1 was not completed by staff at Glen Park at Glendale - Mariposa St. LPA Gonzalez determined that there was insufficient evidence to support the above stated allegation.
This agency has investigated the complaint alleging, Staff did not keep resident's records confidential. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint.
Exit interview held. A copy of the report was provided to Assistant Administrator Rachel De Chavez. |