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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608506
Report Date: 04/16/2025
Date Signed: 04/16/2025 03:38:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2024 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20240717160937
FACILITY NAME:GLEN PARK AT GLENDALE - MARIPOSA STFACILITY NUMBER:
197608506
ADMINISTRATOR:SUSAN PARKFACILITY TYPE:
740
ADDRESS:1220 S MARIPOSA STTELEPHONE:
(818) 242-9000
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:120CENSUS: 88DATE:
04/16/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Susan ParkTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff is selling drugs
Staff is abusing the residents
INVESTIGATION FINDINGS:
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At approximately 11:30 a.m. on 04/16/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA Valenzuela conducted an initial visit on 07/22/24 and interviewed staff between 1:00 p.m. and 2:00 p.m. and conducted a record review of the personnel report at 2:00 p.m. Today, LPA Reed conducted a record review of pertinent records, including but not limited to a care plan, cash ledgers, a face sheet, and staff and client rosters at 12:00 p.m., toured the facility inside and out at 12:10 p.m., and interviewed staff and residents between 12:15 p.m. and 2:00 p.m.

Regarding the allegation "Staff is selling drugs" it was alleged that the licensee is selling drugs. LPA Valenzuela’s interview with the administrator at approximately 1:10 p.m. on 07/22/24 revealed the licensee is rarely at the facility and does not sell drugs. Interviews with three (03) staff today revealed they have not witnessed or heard about the licensee or anyone selling drugs.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240717160937
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GLEN PARK AT GLENDALE - MARIPOSA ST
FACILITY NUMBER: 197608506
VISIT DATE: 04/16/2025
NARRATIVE
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Interviews with nine (09) out of 88 residents, which was at least 10% of the current census, revealed they had no knowledge of the licensee, other staff, or anyone else selling drugs in the facility. Residents interviewed had not seen the licensee in the facility. LPA observed no indications of drug sales in the facility during the physical plant tour today. Based on observations and interviews, the licensee is not selling drugs. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff is abusing the residents" it was alleged that the licensee is abusing residents. LPA Valenzuela’s interview with the administrator at approximately 1:10 p.m. on 07/22/24 revealed the licensee is rarely at the facility and does not abuse residents. Interviews with three (03) staff today revealed they have not witnessed or heard any reports of the licensee or any staff abusing residents. Interview with Staff #1 (S1) at 12:20 p.m. today who was watching the camera footage in common areas confirmed they had not observed any abuse on surveillance footage. Interviews with nine (09) out of 88 residents, which was at least 10% of the current census, revealed they had never been abused by the licensee or any staff. LPA observed no indications of abuse in the facility during the physical plant tour today. Based on observations and interviews, the licensee is not abusing residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

During today’s inspection, no immediate health or safety concerns were observed.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2