197608604-5-12-2026-28-AS-LHIS-DUQPST-20260604113451

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608604
Report Date: 05/12/2026
Date Signed: 05/12/2026 03:32:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Jewel Baptiste

COMPLAINT CONTROL NUMBER: 28-AS-20260504092247

FACILITY NAME:	PROMISE ASSISTED LIVING, LLC.		FACILITY NUMBER:	197608604
ADMINISTRATOR:	GREGORY Z. RESTUM		FACILITY TYPE:	740
ADDRESS:	1231 SOUTH ALVARADO STREET		TELEPHONE:	(310) 205-2591
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90006
CAPACITY:	22	CENSUS: 22	DATE:	05/12/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Superviser Roxana Aparicio		TIME COMPLETED:	03:47 PM

ALLEGATION(S):

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Staff did not intervene when a resident threatened another resident.
Staff retaliate against resident for filing a complaint

INVESTIGATION FINDINGS:

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On 05/12/26, Licensing Programming Analyst (LPA) Jewel Baptiste conducted a complaint visit to the facility listed above. Upon arrival, LPA met with Roxana Aparicio (Supervisor), who contacted Gregory Restum (Administrator), and LPA Baptiste explained the purpose of the visit via phone.

During the visit, LPA obtained the resident roster, staff roster, two (2) incident reports dated 5/1/2026 and 5/3/2026, physician reports for R1 and R2, Admissions agreements for R1 and R2, R1 and R2 house rules, and R2 Face Sheet. LPA toured the facility with the supervisor, reviewed R1 and R2 files, and the plan of operation. LPA interviewed the administrator and four (4) staff members, who shall be referred to as Staff #1 through Staff #4 (S1-S4). LPA attempted to interview S5 and S6. LPA also interviewed a total of 5 residents, who shall be referred to as residents #2 through #6 (R2-R6). R1 was interviewed prior to the visit. LPA Luis De Leon was present for part of an incident involving R1 and R2.
Report Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260504092247

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: PROMISE ASSISTED LIVING, LLC.	FACILITY NUMBER: 197608604
	VISIT DATE: 05/12/2026

NARRATIVE

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The investigation reveals the following: Regarding "Staff did not intervene when a resident threatened another resident," it is alleged that the facility allowed R2 to threaten R1 in the presence of staff. The administrator and all staff denied the allegation, stating they have never witnessed residents threatening each other. They further stated that, when they were present, R1 was the instigator and that there was no knife. According to the administrator, R1 called the police, and the case was dropped. R1 stated that R2 verbally threatened them and also threatened them with a knife. R2 denied the allegation, stating that R1 has been picking on staff and other residents. R2 further stated that R1 likes to touch them in an uncomfortable manner and that they told R1 to stop. R2 also denied having a knife. The other four (4) residents stated that they either did not know R1 and R2 or had not seen the residents threaten each other. They also stated that if residents were threatening each other, they believed that staff would intervene. R3 stated that in the past, their ex-roommate was threatening, and staff intervened; they no longer reside at the facility.

The investigation reveals the following: Regarding "Staff retaliates against residents for filing a complaint," it is alleged that the facility is using R2 as an enforcer to retaliate against anyone who complains to keep other residents compliant and discourage them from complaining. The Administrator and all staff denied the allegation. They further stated that the former employee, whom R1 believes was fired due to a prior complaint, was not fired but retired of their own accord. They further denied any biological relationship between the former staff and S1. R1 stated they believe staff is allowing R2 to retaliate against them because of a complaint they made that led to the firing of a former staff member. R2 denied the allegation, stating the facility has never told them to threaten other residents. R2 further stated they do not work for the facility. 4 of the 6 residents stated they had not heard R2 threaten other residents, nor had they been threatened by R2.

Based on LPA observations, interviews, and file review, the preponderance-of-the-evidence standard has not been met; therefore, the above allegations are found to be UNSUBSTANTIATED.

Exit Interview Conducted with the Superviser Roxana Aparico/ A Copy of the Report Issued.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Jewel Baptiste
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2026

LIC9099 (FAS) - (06/04)

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