197608609-11-7-2023-31-AS-TAGD-D3KQ3R-20240321114909

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608609
Report Date: 11/07/2023
Date Signed: 11/07/2023 06:17:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2023 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20231031100518

FACILITY NAME:	PARADISE HOME		FACILITY NUMBER:	197608609
ADMINISTRATOR:	MUSTAPHA ALABI		FACILITY TYPE:	735
ADDRESS:	20319 CEDARCREEK STREET		TELEPHONE:	(661) 367-6524
CITY:	CANYON COUNTRY	STATE: CA	ZIP CODE:	91351
CAPACITY:	4	CENSUS: 4	DATE:	11/07/2023
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Mustapha & Nannette Alabi		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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1. Staff are not ensuring that client's are adequately fed
2. Staff are not respecting client's privacy.
3. Staff are verbally aggressive towards the clients
4. Staff are not ensuring that client's room is at a comfortable temperature at night

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Mustapha Alabi and Co-Administrator Nannette Alabi to conduct an investigation visit. LPA informed them the reason of the visit. The following was determined.

Allegation # 1: It was alleged staff are not ensuring that residents is adequately fed while in care. During today's visit, from 11am to 345pm, LPA conducted a physical plant inspection, and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, it was revealed to LPA that the facility provides an adequate food supply, and there are no issues with food. Although, it was reported to LPA that clients have been stealing snacks from one another, and meals are scheduled, staff continue to cook healthy meals, and allow clients to cook food whenever they want. LPA also inspected the food supply, and based on Licensing requirements, there was an adequate supply of perishable and non-perishable. Therefore, based on interviews and observations, and physical plant inspection, the allegation is Unsubstantiated at this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20231031100518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: PARADISE HOME	FACILITY NUMBER: 197608609
	VISIT DATE: 11/07/2023

NARRATIVE

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Allegation # 2: It was alleged staff are not respecting client's privacy. During today's visit, from 11am to 345pm. LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported to LPA that staff knock on the door before they enter, and there privacy is respected. Although it was reported, that some of client's don't answer there door when staff call them, staff still knock on there door before they enter. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Allegation # 3: It was alleged that staff are verbally aggressive towards the clients. During today's visit, from 11am to 345pm, LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported that staff are respectful and treat them with dignity. Although it was reported, that there are time when disagreements occur between staff and clients, it has never gotten physically or verbally aggressive. Therefore, the allegation is Unsubstantiated at this time.

Allegation # 4: It was alleged that staff are not ensuring that client's room is at a comfortable temperature at night. During today's visit, from 11am to 345pm, LPA conducted a physical plant inspection and interviewed (2) staff and all (4) clients, including the complainant. Based on interviews, client's reported, it is not cold at night, and the temperature of there room is comfortable. Staff reported that the thermostat is set at 75, and there are times when client's change the temperature without the knowledge of staff. There is one client room, that have a broken screen, which could be the cause of the room being a different temperature, so staff informed LPA, the screen would be replaced and all client windows will be sealed. Therefore, based on interviews, the allegation is Unsubstantiated at this time.

Exit interview and copy of report provided.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 11/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023

LIC9099 (FAS) - (06/04)

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