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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608610
Report Date: 11/14/2024
Date Signed: 11/15/2024 11:09:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2024 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20241108164558
FACILITY NAME:AMBITIONS - VERDUGO HOUSE 2FACILITY NUMBER:
197608610
ADMINISTRATOR:LUCY KECHEDJIANFACILITY TYPE:
735
ADDRESS:3206 W VERDUGO BLVDTELEPHONE:
(818) 562-7794
CITY:BURBANKSTATE: CAZIP CODE:
91505
CAPACITY:4CENSUS: 2DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
09:58 AM
MET WITH:Blanca Esparza- administratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff are physically abusing clients in care.
Staff do no treat clients in care with dignity and respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a initial complaint visit to the facility to investigate the above allegations. LPA was greeted by staff Maria Molina and was advised regarding the visit. At 10:12 AM administrator adrrived, Blanca Esparza, and was advised the reason for the visit. At 10:17 AM LPA conducted a physical plant tour to ensure the health and safety of the clients in care.

An entrance interview was conducted.

Allegation #1: Staff are physically abusing clients in care.

It’s being alleged the facility staff physically abuse the clients in care. LPA did a record review from 10:25 AM to 12NN. LPA reviewed four (4) clients records and obtained copies of pertinent documents.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20241108164558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: AMBITIONS - VERDUGO HOUSE 2
FACILITY NUMBER: 197608610
VISIT DATE: 11/14/2024
NARRATIVE
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LPA requested copies of documents pertinent to the investigation at 12NN. Documents requested: physician report, admissions agreement, IPP, LIC 601, and CSMDR. It was alleged that client #2 (C2) and client #3 (C3) is being physically abused by staff. To investigate this allegation, LPA interview C1, C2, C3 and C4 at 11AM. Interview with clients revealed that they are happy with staff and safe living at the facility. Between 11:27 AM and 12:30 PM, staff interviews were initiated. Interviews revealed that staff do not physically abuse, verbally abuse, or use profanity. Staff indicated that clients that gets physically abusive towards them, redirection, and moving away from the client helps de-escalate. LPA observe during the visit that C2 and C3 would self-harm. LPA also did not observe any bruising or wounds on clients. During the visit, LPA observed staff would re-direct clients with proper instruction and respectable tone. Interviews with staff revealed that they would never mis-treat the clients.

Based on interviews and records review there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time.

Allegation #2: Staff do no treat clients in care with dignity and respect.

It was alleged that the staff would scare and treat clients like animals. LPA reviewed facility documents from 10:25 to 12 NN and interviewed staff and clients between 11 AM to 12:30 PM. LPA requested copies of facility documents relevant to the investigation at 12NN. To investigate this allegation, LPA interview C1, C2, C3 and C4 at 11AM. Interview with clients revealed that they are happy with staff and safe living at the facility. LPA interview with administrator and two (2) staff between 11:27 AM to 1:30 PM. Interviews and record reviews revealed that staff had undergone training before working and had at least eighty (80) hours of on-the-job training/shadowing at the facility. Interviews with staff revealed that they treat all their clients with respect and dignity. LPA was able to speak to C2 family at 1:30PM and was it was advised to LPA that staff has been great and the clients really well.

Based on interviews and records review there is not sufficient information to verify this allegation. Therefore, this allegation is UNSUBSTANTIATED at this time.


Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
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