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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608661
Report Date: 12/01/2025
Date Signed: 12/01/2025 02:47:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20251112125844
FACILITY NAME:ELWYN NC - KELVIN 1FACILITY NUMBER:
197608661
ADMINISTRATOR:CRYSTAL CORTESFACILITY TYPE:
735
ADDRESS:5651 KELVIN AVETELEPHONE:
(747) 900-6742
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:4CENSUS: 4DATE:
12/01/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Crystal CortesTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff touched resident inappropriately
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan, along with North Los Angeles County Regional Center (NLACRC), Quality Assurance Specialist (QAS) Lisseth Carrillo, arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegation listed above at 10AM. The LPA and QAS met with staff and Administrator Crystal Cortes explained the reason for the visit.

During today's visit, the LPA and QAS interviewed five (5) staff and one (1) client between 10:07AM-01:20PM, reviewed and obtained copies of pertinent documents between 10:15AM-10:20AM, and conducted a brief physical plant tour at 11:22AM. During the initial visit on 11/13/2025, LPA Barutyan conducted a physical plant tour with the Administrator and conducted a record review; no immediate health and safety concerns were noted and there were no other staff or clients present during the visit.

Report Continued on LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251112125844
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ELWYN NC - KELVIN 1
FACILITY NUMBER: 197608661
VISIT DATE: 12/01/2025
NARRATIVE
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It was alleged that Staff #1 (S1) touched Client #1 (C1) on their “private parts.” No further details were provided. LPA and QAS interviewed Regional Director (RD) Joanna Gonzalez who stated that on 11/12/2025, they received a message from C1 who expressed that S1 was being mean to them because S1 did not allow C1 to eat staff snacks/candy. C1 then asked if S1 would be suspended for this to which RD said no. Around one hour later, C1 called RD and said they have a concern and need to make a report because in the morning on 11/12/2025, S1 touched C1 inappropriately on their private parts. C1 stated that S1 and C1 were never alone in the room and other staff were present. C1 then stated that the incident never occurred and C1 only made the report because they were upset about the staff candy. RD spoke to S1 and the other staff present who stated that nothing unusual happened on 11/12/2025 besides C1 getting upset about staff candy which S1 redirected C1 to other snacks/candy for the clients. LPA and QAS interviewed C1 who stated that nothing inappropriate happened from S1 or other staff, and there are no concerns with staff’s treatment towards C1. LPA interviewed two (2) staff who were present during the incident on 11/12/2025 and no concerns were noted. Staff did not observe S1 to touch C1 inappropriately. LPA also reviewed S1’s training which was up to date and included topics such as sexual harassment for employees, conflict resolution, ensuring client dignity, and understanding sexual harassment. On 11/14/2025, the facility submitted an incident report and Adult Protective Services (APS) report regarding the allegation to CCLD, NLACRC, C1’s responsible party, and APS. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff touched resident inappropriately” is deemed UNSUBSTANTIATED at this time.


No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2