197608661-6-29-2026-29-AS-DPEA-DWFRD6-20260729125525

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608661
Report Date: 06/29/2026
Date Signed: 06/29/2026 05:29:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251215111920

FACILITY NAME:	ELWYN NC - KELVIN 1		FACILITY NUMBER:	197608661
ADMINISTRATOR:	CRYSTAL CORTES		FACILITY TYPE:	735
ADDRESS:	5651 KELVIN AVE		TELEPHONE:	(747) 900-6742
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91367
CAPACITY:	4	CENSUS: 4	DATE:	06/29/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Crystal Cortes		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff do not prevent a client from harassing another client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Upon arrival LPA met with Administrator Crystal Cortes. The reason for the visit was explained and above allegation finding was discussed.

Following is a summary of the allegation and investigation finding:
On 12/15/2025, the Department received the above allegation. It was alleged that client #1 (C1) continuously harasses client #2 (C2) and the other clients for birthday and Christmas gifts. It was alleged that C2 purchased the gifts in fear and reported that they don’t feel safe in the home with C1.
During the initial visit on 12/16/2025, LPAs Z. Chochian and A. Barutyan conducted a brief physical plant tour upon entry, reviewed and obtained copies of pertinent documents relevant to the investigation between 10:40AM-11:30AM, interviewed three (3) staff and three (3) clients between 10:20AM-04:00PM, and discussed allegation with Administrator at 04:25PM. Three (3) out of three (3) clients interviewed reported that C1 is unpredictable and aggressive with staff and clients. (Continue to LIC9099c.)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20251215111920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ELWYN NC - KELVIN 1	FACILITY NUMBER: 197608661
	VISIT DATE: 06/29/2026

NARRATIVE

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Staff interviewed denied the allegation and reported that they have engaged in many discussions with the clients about gift giving. Staff explained that they have discussed with C1 that it is not right to ask for gifts and that gift giving is optional. Administrator also stated that all clients were reminded that gift giving is optional and no one should feel obligated to purchase a gift. According to staff and administrator the clients have been compliant and none of the clients have reported any issues about purchasing gifts out of fear.

Staff did report that the clients have expressed feeling unsafe around C1 since the incident where C1 physically attacked another client in the home on 12/10/2025. Staff did confirm that C1 does have behavioral issues and therefore for safety reasons C1 was placed on a 2:1 supervision with one staff within arms distance and the other within line of sight. Staff reported that they do everything to ensure clients’ safety. Administrator reported that due to C1's behavioral issues they are currently working with Regional Center on alternative placement for C1. All three clients interviewed expressed that the staff are always around and redirect C1. C2 confirmed that they were not harassed by C1 for gifts. C2 stated that they feel comfortable saying no to C1 and does not purchase gifts for C1 out of fear. C3 and C4 report that they don't feel comfortable around C1 and they don't exchange or buy gifts for C1.

Based on interviews and records review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Staff do not prevent a client from harassing other clients” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026

LIC9099 (FAS) - (06/04)

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