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32 | Based on the LPA's investigation, the investigation revealed the following.
Allegation 1 – Staff are not trained. Interviews with staff, communicated that they very well trained. They have been working at the facility for years. The residents like their food and they are always pleased with the food. Interview with resident's communicated that the food service is good. The food taste good. All the staff is well trained, they provide good care for the residents. LPA observed the residents and staff during the lunch hour. The staff brought out the food in a timely manner. The facility was celebrating (Staff appreciation day) they provided pizza for the staff and the resident's. A staff member assisted a residents by feeding resident. The resident's joined in the celebration. LPA reviewed the menu and it had a variety of nutritional foods which they serve every day. LPA also reviewed the staff training, they have the proper training to take care of the residents needs. The interviews, observation, and records reviewed did not concur with the above allegation.
Allegation 2 - Staff not responding to resident's call pendant in a timely manner. Interviews with S#1, S#2, & S#5, communicated that the staff always responds to the pendant in a timely manner. When the resident presses the pendant, a signal goes directly to the pagers that the care givers and medication technicians carry with them at all times. Once they receive the call they respond with 5 minutes to help the resident. If the care giver or medication technician's are busy, another team member responds to the call and awaits the care givers or medication technician's to arrive. Interviews with S#3 & S#4, communicated that they only deal with the food service, the care givers deal with resident's pendants. R#1 - R#4, communicated that they have not needed to push or pull the pendant button and/or the wall alarm in their rooms, so they wouldn't know if the staff comes timely or not. The staff is great with the resident's, none of them have any complaints. R#5 communicated that staff sometimes takes a while to respond to the pendant. LPA pull the wall alarm in room 24, it took medication technician 5 minutes to respond to the call and reset the call button. The interviews conducted and observations, did not concur with the above allegation
Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
An exit interview was conducted with Anita Csukandi, Executive Director, and a hard copy of report was provide. |