197608842-8-21-2025-11-AS-EMAZ-DKZW25-20250829165345

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608842
Report Date: 08/21/2025
Date Signed: 08/21/2025 10:07:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2024 and conducted by Evaluator Wendy Gibbs

COMPLAINT CONTROL NUMBER: 11-AS-20240216142414

FACILITY NAME:	SUNNY HILLS ASSISTED LIVING (MEMORY CARE)		FACILITY NUMBER:	197608842
ADMINISTRATOR:	SUNGNAM PARK "SUSAN"		FACILITY TYPE:	740
ADDRESS:	8717 WEST OLYMPIC BLVD.		TELEPHONE:	(310) 659-4301
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	120	CENSUS: 72	DATE:	08/21/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Chan Sook Koo		TIME COMPLETED:	10:21 AM

ALLEGATION(S):

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The facility only admits residents based on race.

INVESTIGATION FINDINGS:

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On 08/21/2025, Licensing Program Analyst (LPA), Wendy Gibbs, conducted a subsequent unannounced Complaint Visit to the facility listed above. LPA met with Reception, Chan Sook Koo, and the purpose of today’s visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:
During the initial visit conducted on 02/22/2024, LPA inspected the facility, interviewed Staff S1-S7, attempted to interview Residents R1-R8, interviewed Resident’s Responsible Party’s Witness W1-W7, and received documents pertinent to the investigation. The following documents were received and reviewed Staff Roster, Resident Roster, an Admission Agreement packet, Anti-Discrimination Policy in-service training logs dated 10/14/2022 and 10/20/2023, Meal Menu (English Version), and advertising brochures.

The investigation revealed the following:

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240216142414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: SUNNY HILLS ASSISTED LIVING (MEMORY CARE)	FACILITY NUMBER: 197608842
	VISIT DATE: 08/21/2025

NARRATIVE

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Allegation: The facility only admits residents based on race
The allegation alleges that the facility turned away clientele who inquired about moving in and were denied based on race.
During record review, LPA received and reviewed an Admission Packet which is given to perspective residents. In the packet is the facility’s Anti-Discrimination Policy that states "It is the policy and practice of Sunny Hills Assisted Living and Memory Care and its agents and employees not to engage in housing discrimination based on a current or prospective resident’s race, color, national, origin, religion, sex, familial status, disability or any other classification protected by applicable federal, state or local law." Additionally in the packet is Personal Rights in Privately Operated Residential Care Facilities for the Elderly that states in number (4) To be encouraged and assisted in exercising their rights as citizens and as residents of the facility. Residents shall be free from interference, coercion, discrimination, and retaliation in exercising their rights. LPA additionally received and reviewed the facility’s multilingual brochures. LPA observed the brochure has multiracial photos. During the facility inspection, LPA observed multilingual signs posted throughout the facility, including the menu, activity schedule, and other required postings.
LPA received and reviewed staff In-Service training logs dated 10/20/2023 and 10/14/2022, on the topic of the facility’s Non-Discrimination Policy.
During interviews with Staff S1-S7, were asked if they have heard of or know of a person inquiring about the facility that was turned away based on race, gender, color, marital status, or national origin, seven (7) out of seven (7) stated no, not that they have knowledge of. Additionally, Staff S1-S7 were asked if they have turned a person away who was inquiring about the facility based on race, gender, color, marital status, or national origin, seven (7) out of seven (7) stated no, they have not turned any inquiring persons away. During an interview with Staff S1, stated when they became the administrator they had multilingual brochures made so they could expand their advertising to all communities.
During interviews with Residents R1-R8’s Responsible Party’s Witnesses W1-W7, were asked if they were told the facility is a Korean facility only, seven (7) out of seven (7) stated no, they were not told the facility was a Korean facility.
During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

LPA did not observe or cite any deficiencies.

An exit interview was conducted with Reception, Chan Sook Koo, and a copy of this report was provided.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Wendy Gibbs
LICENSING EVALUATOR SIGNATURE:	DATE: 08/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025

LIC9099 (FAS) - (06/04)

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