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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 197608954
Report Date: 12/06/2021
Date Signed: 12/06/2021 06:10:25 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME:LIEBELOVE CARE INCFACILITY NUMBER:
197608954
ADMINISTRATOR:GALINA MELKONYANFACILITY TYPE:
740
ADDRESS:6500 QUARTZ AVENUETELEPHONE:
(747) 888-9984
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:6CENSUS: 3DATE:
12/06/2021
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Galina Melkonyan TIME COMPLETED:
05:30 PM
NARRATIVE
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Licensing Program Analysts (LPAs) Ashley Smith and Elsie Campos arrived at the facility unannounced to conduct a required annual visit at 9:30 a.m. When the LPAs arrived, there were two staff and three residents present. The LPAs were greeted by staff and informed them of the reason for the visit. Administrator Galina Melkonyan arrived shortly thereafter.

At 10:40 a.m., the LPAs toured the physical plant areas inside and outside to ensure there are no health and safety hazards and facility is in compliance with Title 22 Regulations.

KITCHEN: The LPAs began the inspection in the kitchen/food service area. At 10:44 a.m., knives were observed a cabinet with the lock disengaged. At 10:45 a.m., the LPAs observed an accessible lighter, knife sharper, multi-purpose swiss army knife, and pizza cutter in the drawer. At 10:46 a.m., cleaning supplies were accessible in a cabinet with the lock disengaged. At 10:48 a.m., the LPAs observed the medication cabinet, with a disengaged lock. At 10:49 a.m., medications were found accessible in a kitchen drawer. At 10:51 a.m., non-perishable goods were observed to be poorly packaged. At 10:54 a.m., accessible medications were observed in the fridge. Kitchen appliances were in operable condition. The facility has a sufficient supply of perishable and non-perishable food. At 10:55 a.m., the hot water temperature was measured in the kitchen at 106.2 degrees Fahrenheit.

COMMON AREAS: At the time of the visit, living room and dining room furniture was observed to be in good condition. There is a fireplace in the living room, which is covered and inaccessible. The facility maintained a comfortable temperature of 69 degrees. Smoke detector(s) and carbon monoxide detector were tested at 11:12 a.m. and were operational at the time of the visit. The fire extinguishers were fully charged yet were purchased 11/2019. All exits have functioning auditory devices, however they were not on during today’s visit. At 10:58 a.m., accessible medications were located in an unlocked hallway closet. At 11:08 a.m., accessible medications were observed in the dresser located in the activity room. The LPAs observed required postings in the foyer. Cameras were observed in the common spaces.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC809 (FAS) - (06/04)
Page: 1 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87705(f)(1)
Care of Persons with Dementia
(f) The following shall be stored inaccessible to residents with dementia: (1) Knives, matches, firearms, tools and other items that could constitute a danger to the resident(s).

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as medications were accessible throughout the facility, which poses an immediate health and safety rights risk to persons in care.
POC Due Date: 12/07/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Walk through the facility, secure all medications. Inform CCL when this is completed; no later than 12/7/2021.
Type A
Section Cited
CCR
87705(f)(2)
Care of Persons with Dementia
(f) The following shall be stored inaccessible to residents with dementia: (2) Over-the-counter medication, nutritional supplements or vitamins, alcohol, cigarettes, and toxic substances such as certain plants, gardening supplies, cleaning supplies and disinfectants.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as cleaning supplies were accessible throughout the facility, which poses an immediate health and safety rights risk to persons in care.
POC Due Date: 12/07/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Walk through the facility, secure all cleaning supplies. Inform CCL when this is completed; no later than 12/7/2021.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 2 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87303(d)
Maintenance and Operation
(d) There shall be lamps or light appropriate for the use of each room and sufficient to ensure the comfort and safety of all persons in the facility.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as lighting was inadequate in common restrooms, which poses a potential health and safety risk to persons in care.
POC Due Date: 12/10/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Change out the light bulbs in the common restrooms no later than 12/10/2021
Type B
Section Cited
CCR
87355(d)
Criminal Record Clearance
(d) All individuals subject to a criminal record review shall be fingerprinted and sign a Criminal Record Statement (LIC 508 [Rev. 1/03]) under penalty of perjury.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above in two of three staff records (S1, S2), which poses a potential health and safety risk to persons in care.
POC Due Date: 12/10/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Complete the LIC508 for the two staff. Submit proof of completion by 12/10/2021
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 3 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
HSC
1569.625(b)(2)
Other Provisions
(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually, eight hours of which shall be dementia care training, as required by subdivision (a) of Section 1569.626, and four hours of which shall be specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696. This training shall be administered on the job, or in a classroom setting, or both, and may include online training.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above in two of three staff training records (S2, S3) which poses a potential health and safety risk to persons in care.
POC Due Date: 12/17/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Audit training records and identify additional training needs. Submit Plan of Action to ensure that training hours are completed in the next 8 weeks.
Type B
Section Cited
CCR
87506(b)(15)
Resident Records
(b) Each resident's record shall contain at least the following information: (15) The admission agreement and pre-admission appraisal, specified in Sections 87507, Admission Agreements and 87457, Pre-admission Appraisal.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on record review, the licensee did not comply with the section cited above in one of three residents (R2), which poses a potential health and safety risk to persons in care.
POC Due Date: 12/17/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Audit R2's file, as it needs a signed Admission's Agreement and Appraisal. Complete and obtain signatures by 12/17/2021
2. Audit remaining resident files. Update resident files and inform CCL when this took place, no later than 12/17/2021
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 4 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87555(b)(8)
General Food Service Requirements
(b) The following food service requirements shall apply: (8) All food shall be of good quality. Commercial foods shall be approved by appropriate federal, state and local authorities. Food in damaged containers shall not be accepted, used or retained.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as expired perishable and non-perishable food was observed in the cabinet and refridgerator, which poses a potential health and safety risk to persons in care.
POC Due Date: 12/10/2021
Plan of Correction
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The Administrator has agreed to do the following:
1. Audit all food; identify food of poor quality and dispose of properly. Inform CCL when this has taken place, yet no later than 12/10/2021
Type B
Section Cited
CCR
87705(j)
Care of Persons with Dementia
(j) The licensee shall have an auditory device or other staff alert feature to monitor exits, if exiting presents a hazard to any resident.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as alarms were disengaged at the time of the visit, which poses a potential health and safety risk to persons in care.
POC Due Date: 12/07/2021
Plan of Correction
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The Administrator agreed to engage all auditory alarms at all times. Plan of Correction met.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 5 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87465(h)(2)
87465(h)(2) Incidental Medical and Dental Care. Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as the cabinet for centrally stored medications was unlocked, which poses an immediate health and safety risk to persons in care.
POC Due Date: 12/07/2021
Plan of Correction
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The Administrator has agreed to do the following:
1. Go through the facility and collect all centrally stored medications. Lock it up. Inform CCL as to when this is completed; no later than 12/07/2021.
Type A
Section Cited
CCR
87465(h)(5)
87465(h)(5) Incidental Medical and Dental Care. The following requirements shall apply to medications which are centrally stored: Each resident's medication shall be stored in its originally received container. No medications shall be transferred between containers.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as medications were prepared for up to four days in advance, which poses an immediate health and safety risk to residents in care.
POC Due Date: 12/08/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Administrator agreed to prepare medication only 24 hours in advance, effectively immediately. Administrator agreed to review the regulation and submit a Statement of Understanding to CCL by 12/08/2021.
2. Medications training to be facilitated by outside vendor; training will happen within the next 14 days. Submit documents.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 11 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87465(h)(6)
87465(h)(6) Incidental Medical and Dental Care. The following requirements shall apply to medications which are centrally stored: (6) The licensee shall be responsible for assuring that a record of centrally stored prescription medications for each resident is maintained for at least one year and includes:

This requirement is not met as evidenced by:
Deficient Practice Statement
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2
3
4
Based on record review, the licensee did not comply with the section cited above, as the records were not updated, which poses a potential health and safety risk to persons in care.
POC Due Date: 12/17/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Update the Centrally Stored Medications and Destruction Record for all residents. Submit updated copies by 12/17/2021.
Type B
Section Cited
CCR
87203
87203 Fire Safety. All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on observation, the licensee did not comply with the section cited above, as the fire extinguishers were last purchased 11/2019, which poses a potential health and safety risk to residents in care.
POC Due Date: 12/17/2021
Plan of Correction
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The Administrator agreed to do the following:
1. Have the extinguishers serviced; submit proof to CCL by 12/17/2021.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 12/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 12 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
VISIT DATE: 12/06/2021
NARRATIVE
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The backyard has a covered outdoor area equipped with furniture for resident use. There is a side gate for resident usage and is single-latched. There are no bodies of water noted. The garage is only accessible from outside the facility and is accessible via a garage opener. The washer and dryer are in the garage.

BEDROOMS: The LPAs observed the single-occupancy resident bedrooms, which were furnished appropriately with clean linens, furnishings and sufficient lighting. At 11:09 a.m., accessible medications were noted in Bedroom #4. There was a linen closet in the hallway with extra towels and linens. The LPAs reminded the Administrator that staff cannot sleep in common spaces (ie. living room).

RESTROOMS: The resident restrooms were clean and sanitary and in operating condition with grab bars and non-skid surfaces. The restrooms were sufficiently stocked with supplies and paper towels. Accessible cleaning supplies were observed in all restrooms. At 11:00 a.m., the LPAs observed that the common hallway restroom required additional lighting. At 11:01 a.m., the hot water temperature measured in the hallway restroom at 110.3 degrees Fahrenheit.

RECORDS: Personnel records review began at 11:30 a.m. and records were reviewed for, but not limited to: personnel records, health assessments, criminal record clearances, first aid/CPR training, and the appropriate training. The following was noted: one out of three staff (S2) needs an updated tuberculosis test. Two out of three staff (S1, S2), need a completed Criminal Record Statement. The LPAs were unable to verify the required forty (40) hours of training for Staff #3 (S3), nor the twenty (20) hours of annual training for S2. The Administrator’s Certificate expires 12/21/2022.

Resident records review began at 12:10 p.m.; resident records were reviewed for, but not limited to: appraisals, medical records, admissions agreement, consent forms. The appraisals for Resident #1 (R1) and Resident #2 (R2) were not signed by the responsible party. The following documents for R2 were either blank or incomplete: admission’s agreement, consent forms, personal rights form. Resident #3 (R3) is on hospice, yet there was no hospice care plan on file.

MEDICATIONS: Medications review began at 4:00 p.m.; medications are centrally stored and locked in a cabinet in the living room; medications are labeled and checked for expiration dates. Medications are not properly documented on the centrally stored medications and destruction record. The Administrator is preparing medications for residents more than twenty-four hours in advance and the LPAs were unable to successfully complete a medication audit.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 13 of 14
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LIEBELOVE CARE INC
FACILITY NUMBER: 197608954
VISIT DATE: 12/06/2021
NARRATIVE
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INFECTION CONTROL: Upon entry, the facility has a central entry point for symptom screening, temperature checks, and a sanitation station. The facility has an adequate supply of Personal Protection Equipment (PPE) and the facility is able to obtain additional supplies as needed. The facility’s cleaning protocol is sufficient. If needed, the facility has the capacity to designate a single isolation room if the facility has a confirmed case of COVID-19. The facility has up-to-date vaccination records for all staff and residents. The facility’s policies and procedures as it pertains to infection control are adequate. The Administrator was reminded of the policy for mask wearing and noted that staff needed to wear masks at all times.

The following deficiencies were observed (See LIC 809-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2021
LIC809 (FAS) - (06/04)
Page: 14 of 14