<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608967
Report Date: 08/14/2025
Date Signed: 08/14/2025 12:15:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2025 and conducted by Evaluator Tuesday Cabiness
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250811134113
FACILITY NAME:SHANKS BOARD & CAREFACILITY NUMBER:
197608967
ADMINISTRATOR:AUSTIN SHANKS SR.FACILITY TYPE:
735
ADDRESS:13055 WEIDNER STREETTELEPHONE:
(818) 896-9304
CITY:PACOIMASTATE: CAZIP CODE:
91331
CAPACITY:6CENSUS: 3DATE:
08/14/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Rita Bell & Austin ShanksTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff force residents to vacate facility for extended periods of time.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit to investigate the allegation mentioned above. LPA met with House Manager Rita Bell and Administrator Austin Shanks and informed them the reason of the visit.

During today’s visit, from 8:30 a.m. to 12:30 p.m., (LPA) interviewed staff, the Administrator, and three (3) of five (5) clients. LPA also reviewed all five client records. Concerns were reported that staff require clients to leave the facility during certain times of the day and that clients are not permitted to return until the afternoon. It was further alleged that if clients do not return by a specific time in the evening, they are denied entrance into the facility. Interviews revealed that four (4) clients attend a day program from morning until afternoon, while one (1) client remains at the facility during the day. Staff and client #1 (C1) reported that clients are free to come and go as they wish and may remain at the facility if they choose not to attend program. Clients #2 (C2) and #3 (C3) stated they attend program daily and are unaware of any incidents where clients were prevented
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250811134113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: SHANKS BOARD & CARE
FACILITY NUMBER: 197608967
VISIT DATE: 08/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
from entering or remaining at the facility. Additionally, LPA did not observe any house rules or written directives requiring clients to leave the facility during specific hours. The Administrator reported to LPA, that he will create visiting hours and house rules for the facility and clients to sign. Based on interviews, there is insufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time.

Exit interview conducted and copy of report provided to staff.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2