197608998-5-28-2025-31-AS-NGID-DHJRML-20250611130852

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 05/28/2025
Date Signed: 05/28/2025 12:52:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Perchui Khurshudyan

COMPLAINT CONTROL NUMBER: 31-AS-20250324164113

FACILITY NAME:	CANYON TRAILS AT TOPANGA SENIOR LIVING		FACILITY NUMBER:	197608998
ADMINISTRATOR:	SUSAN WEISBARTH		FACILITY TYPE:	740
ADDRESS:	7945 TOPANGA CANYON BLVD		TELEPHONE:	(818) 716-9900
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91304
CAPACITY:	120	CENSUS: 95	DATE:	05/28/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Peter Bonilla - Executive Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Facility staff are not meeting resident's laundry needs.
Facility is malodorous.

INVESTIGATION FINDINGS:

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On 5/27/2025 Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Angela Panushkina arrived at the facility to conduct a subsequent complaint visit to conclude the complaint and to deliver the final report. Upon arrival, LPAs met with the Executive Director Peter Bonilla and explained the reason for the visit. Entrance interview conducted.

During the initial visit made by LPA Khurshudyan on 3/27/2025, LPA requested residnet and staff rosters. At 9:50am LPA also requested copies of pertinent information which include, but not limited to copy of laundry service schedule, copy of laundry service logging sheet, laundry staff / housekeeper work shift schedule and documents relevant to the investigation. Between 9:45am-11:00am LPA conducted an interview with the Resident Care Director, Memory Care Director, Building Service Director (BSD), one (1) laundry staff member and seven (7) out of nine (9) residents, who were able to communicate.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250324164113

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING	FACILITY NUMBER: 197608998
	VISIT DATE: 05/28/2025

NARRATIVE

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During today’s visit, LPAs requested resident /staff rosters, and conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. No health and safety hazards were noted during the visit.

Allegation: Facility staff are not meeting residents’ laundry needs.

It was reported that R1’s laundry service was not completed for the past two (2) Fridays as scheduled. To investigate the allegation, LPA conducted interviews with seven (7) out of nine (9) residents, who expressed no concerns regarding the above allegation and confirmed that they never had any issues with the laundry service they receive. The interview with the Building Service Director (BSD) revealed that, although they are in the process of hiring additional staff member for residents’ laundry needs, the laundry service was never behind and all residents in care received the service as it was scheduled. Additionally, review of the facility laundry schedule also confirmed that R1's laundry service is scheduled for every Tuesday instead of Fridays, and R1 received the services on March 11th and March 18th as scheduled.

Based on observations, records review and interviews, there is enough evidence to confirm that all residents’ laundry services are being met on time as scheduled and never stay unfinished. Therefore, this allegation is UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of this report issued and delivered.

Continue on LIC9099-C

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250324164113

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING	FACILITY NUMBER: 197608998
	VISIT DATE: 05/28/2025

NARRATIVE

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Allegation: Facility is malodorous.

It was reported that a visitor noted a strong odor of urine in the Memory Care Unit. To investigate the allegation, interviews, records review, and observation was made by the LPA. Interview with two (2) housekeepers revealed that, although, they have deep cleaning scheduled for residents’ rooms once a week, they still do light cleaning every day to make sure there is no odor in the facility. Interviews with seven (7) out of nine (9) residents express no concerns. Residents confirmed they have no complaints regarding the odor, the housekeepers clean their rooms and the hallways every single day. In addition, LPA conducted interview with R4's Private Caregiver (PC), who stated that it’s been two (2) years since the PC visits the facility every day and never observed bad smell in the Memory Care unit. PC also stated that daily light cleaning and weekly deep cleaning gets done for each resident’s room. Interviews with the Memory Care Director and Resident Care Director also revealed that they have sufficient number of housekeepers to keep the facility clean and free of odors.

During the visit, no urine odor or discomfort observed around the facility by the LPA.

Based on interviews and observation, there is insufficient evidence to verify that the facility is malodorous. Therefore, the above noted allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted and a copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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