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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 05/28/2025
Date Signed: 05/28/2025 12:47:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Perchui Khurshudyan
COMPLAINT CONTROL NUMBER: 31-AS-20250324151719
FACILITY NAME:CANYON TRAILS AT TOPANGA SENIOR LIVINGFACILITY NUMBER:
197608998
ADMINISTRATOR:SUSAN WEISBARTHFACILITY TYPE:
740
ADDRESS:7945 TOPANGA CANYON BLVDTELEPHONE:
(818) 716-9900
CITY:CANOGA PARKSTATE: CAZIP CODE:
91304
CAPACITY:120CENSUS: 95DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Peter Bonilla - Executive DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility elevator is in disrepair
INVESTIGATION FINDINGS:
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On 5/28/2025 at approximately 10:00am, Licensing Program Analysts (LPAs) Perchui Milena Khurshudyan and Angela Panushkina conducted a subsequent complaint visit at this facility to conclude the investigation regarding the above allegation and to deliver the final report. Upon arrival LPAs met with the Executive Director Peter Bonilla and explained the reason for the visit. Entrance interview conducted.

During the initial visit conducted on 03/27/25, LPA requested copies of pertinent information which include but not limited to the copies of new elevator parts receipts, copies of conversation/communication emails regarding the elevator maintenance schedule etc. relevant to the investigation. LPA also conducted interviews with the Executive Director, Assisted Living Director and a Building Service Director between 9:50am-10:30am.
During today’s visit, LPA requested copies of resident and staff roster. At approximately 10:20am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected.
Continue on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250324151719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING
FACILITY NUMBER: 197608998
VISIT DATE: 05/28/2025
NARRATIVE
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Allegation: Facility elevator is in disrepair.

It was alleged that one of the facility elevators is in disrepair and has been out of service for at least four (4) months. During the physical plant tour, conducted on 03/27/25, LPA observed one (1) out of two (2) elevators was not operational. The interview with the Building Service Director revealed that the facility received new elevator parts in February of 2025 and the installation process started on 3/5/2025. LPA was also informed that the elevator will be fixed and fully operational by 04/01/2025. Moreover, the Building Service Director informed LPA that all non-ambulatory residents, visitors and family members are currently using the second elevator around the facility and those that are capable use the stairs, the staff members are impatient to finalize the process to have both staff and residents’ transfers with less complications. Lastly, during today’s visit LPAs used both elevators and observed that two (2) out of two (2) elevators are currently in good repair and operational. Based on LPAs inspection, observation, records review, and interviews, there is enough evidence to verify that the Executive Director of the facility and the Corporate took proper actions to handle the situation to repair the elevator. Additionally, all documents confirmed the receipts and the new parts invoices of the second elevator. Therefore, the allegation is UNSUBSTANTIATED.



Exit interview conducted and signed report delivered.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Perchui Khurshudyan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2