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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 05/15/2026
Date Signed: 05/15/2026 04:19:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Tihesha Smith
COMPLAINT CONTROL NUMBER: 31-AS-20260505124255
FACILITY NAME:CANYON TRAILS AT TOPANGA SENIOR LIVINGFACILITY NUMBER:
197608998
ADMINISTRATOR:BONILLA, PETERFACILITY TYPE:
740
ADDRESS:7945 TOPANGA CANYON BLVDTELEPHONE:
(818) 716-9900
CITY:CANOGA PARKSTATE: CAZIP CODE:
91304
CAPACITY:120CENSUS: 110DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Peter Bonilla, Executive DirectorTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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9
Residents are sustaining falls due to licensee neglect
INVESTIGATION FINDINGS:
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Licensing Program analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility to investigate the above allegations. LPA Smith was greeted by the executive director and disclosed the purpose of the visit.
Residents are sustaining falls due to licensee neglect.
It was alleged residents are sustaining falls due to licensee neglect, specifically related to manual transfers. To investigate LPA Smith interviewed two (2) staff at 10:45 am, requested copies of documents relevant to the investigation at 10:50am, interviewed residents eleven (11) residents and (6) additional staff from 11:15 am -3:50 pm. Six (6) of nine (9) staff consistently stated that they have not observed any falls associated with manual transfers and stated that manual transfers are performed according to established procedures. The primary cause of recent falls involves residents not using their pendant to request assistance or attempting to ambulate without waiting for staff support per staff interviews. Ten (10) of eleven (11) residents interviewed confirmed that they receive assistance when they request it, five (5) of eleven (11) revealed that their falls occurred when they chose not to wait for staff or did not call for help, five (5) of eleven (11)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260505124255
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING
FACILITY NUMBER: 197608998
VISIT DATE: 05/15/2026
NARRATIVE
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(cont from 9099)

residents have not had a fall or don't remember, and one (1) of eleven declined interview. Based on interviews there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety issues observed during the day of the visit.
Exit interview conducted/copy of this report was provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3