197608998-5-22-2026-31-AS-TAGD-DWWTH9-20260813144418

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 05/22/2026
Date Signed: 05/22/2026 02:12:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Tihesha Smith

COMPLAINT CONTROL NUMBER: 31-AS-20260505124255

FACILITY NAME:	CANYON TRAILS AT TOPANGA SENIOR LIVING		FACILITY NUMBER:	197608998
ADMINISTRATOR:	BONILLA, PETER		FACILITY TYPE:	740
ADDRESS:	7945 TOPANGA CANYON BLVD		TELEPHONE:	(818) 716-9900
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91304
CAPACITY:	120	CENSUS: 113	DATE:	05/22/2026
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Peter Bonilla, Executive Director		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Licensee does not ensure that the facility is supplied with the necessary equipment to lift residents in care.

INVESTIGATION FINDINGS:

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Licensing Program analyst (LPA) Tihesha Smith made an unannounced complaint visit to this facility to investigate the above allegation. LPA Smith was greeted by the executive director and disclosed the purpose of the visit.
Licensee does not ensure that the facility is supplied with the necessary equipment to lift residents in care.

It was alleged that the facility lacks the necessary equipment to lift residents with reduced mobility.
To investigate on 05/15/26, LPA Smith interviewed two (2) staff at 10:45 am, requested copies of documents relevant to the investigation at 10:50am, interviewed eleven (11) residents and (6) additional staff from 11:15 am -3:50 pm. Interview with the executive director and wellness director reveal the facility does not have any residents in care that require transfer by Hoyer lift. The Executive director also revealed each shift has adequate staffing to cover additional assistance request from residents. All staff interviewed revealed that each shift has adequate staff to ensure residents’ that require

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260505124255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING	FACILITY NUMBER: 197608998
	VISIT DATE: 05/22/2026

NARRATIVE

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(cont from 9099)

and/or request a two-person assist receives it. Ten (10) of eleven (11) residents interviewed confirmed that additional staff are available for assistance and staff will ask them if they want additional staff to help with transfers. Two (2) residents revealed they transfer independently but staff still ask if they need any transfer assistance or an escort. Review of 6-8 random resident medical records did not contain any physician’s requirements to transfer residents with a Hoyer lift.

Based on the information obtained during this investigation there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety issues observed during the day of the visit.

Exit interview conducted/copy of this report was provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026

LIC9099 (FAS) - (06/04)

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