<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 05/06/2026
Date Signed: 05/06/2026 01:34:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Angelica Segovia
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260428160817
FACILITY NAME:CANYON TRAILS AT TOPANGA SENIOR LIVINGFACILITY NUMBER:
197608998
ADMINISTRATOR:BONILLA, PETERFACILITY TYPE:
740
ADDRESS:7945 TOPANGA CANYON BLVDTELEPHONE:
(818) 716-9900
CITY:CANOGA PARKSTATE: CAZIP CODE:
91304
CAPACITY:120CENSUS: 109DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Peter Bonilla- Executive DirectorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident sustained a head injury due to staff neglect or physical abuse.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/06/2026 at approximately 9:30 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced initial complaint visit to the facility to investigate the above allegation(s). LPA was greeted by staff and stated the reason for their visit. LPA met with the Executive Director, Peter Bonilla who assisted with today’s visit.

To investigate the allegation, at 09:45 AM, LPA requested census, resident, and staff roster. At approximately 10:00 AM, LPA conducted a physical plant tour, to ensure the health and safety of the residents. At 11:00 AM, LPA requested pertinent documentation pertaining to the investigation such as but not limited to: Physician’s Report, Needs/Services and Pre-Appraisal. In between 11:30 AM – 1:30 PM, LPA attempted interviews with one (1) resident (R1), three (3) staff members (S1-S3) and conducted record review.

(Continue LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20260428160817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING
FACILITY NUMBER: 197608998
VISIT DATE: 05/06/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation: Resident sustained a head injury due to staff neglect or physical abuse. It was alleged that resident one (R1) had an unwitnessed fall resulting in bruising. To investigate the allegation, LPA attempted interviews with one (1) resident and three (3) staff members. LPA attempted to interview R1 but due to their inability to validate the questions being asked, LPA terminated the interview. LPA’s interview with S2 revealed R1 was sent to the hospital on 4/26/2026 due to staff observing discoloration of their face. S2 stated R1’s representative, who was visiting during said incident (4/25/2026), declined medical services for R1. LPA’s interview with S3 revealed R1 was placed on a head monitoring chart due to the discoloration notated on their face. Per S3, a body check, including of the head, was conducted on R1. S3 stated on 4/26/2026, R1’s representative was contacted to inform them that R1 was being sent out to the hospital as a precautionary measure. When questioned if R1 could have been struck by another resident, S3 declined but did mention an Unusual Incident/Injury Report (SIRs) was submitted for an isolated incident where R1’s representative reported to have observed a resident (R2) strike R1’s hand. LPA’s record review confirmed that the facility did report both incidents to the appropriate reporting parties including Community Care Licensing Division (CCLD).

LPA conducted a record review. LPA’s review of R1’s hospital discharge paperwork dated 4/30/2026 documented R1 to have been diagnosed with a nontraumatic hemorrhage. LPA conducted a supplementary record review, where a web search of R1’s diagnosis stated, “…bleeding that accumulates between the brain and its outer lining (dura mater) without being caused by a direct head injury…”. Further record review of R1’s discharge paperwork indicated their head scan results returned as, “stable”. Additional record review was conducted pertaining to R2. R2’s Physician’s Report regarding their behavioral expressions to document as follows: Lack of impulse control? No; Expressions of Frustration? No.

During LPA’s physical plant tour, LPA conducted random room checks in both the Assisting Living and Memory Care residencies. LPA observed residents’ rooms to be neat, clean and organized. LPA did not observe there to be any obstructions in the residents’ rooms. Additionally, LPA observed R1’s bedroom to be in proper condition with no hazards in the bedroom’s walkways. During LPA’s physical tour, LPA observed R1 to appear to be in good health and participating in activities with their peers. LPA observed staff to be present throughout both wings of the facility. LPA observed sufficient amount of staff members to be present with residents in the Memory Care Unit. LPA’s record review of the Memory Care staff schedule for 4/25/2026 and 4/26/2026 did not showcase there to be any discrepancy.

(Continue to LIC 9099-C)

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20260428160817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING
FACILITY NUMBER: 197608998
VISIT DATE: 05/06/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews, record review and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety issues observed during the day of the visit. Exit interview was conducted and a copy of this report was provided to the Wellness Director who was designated to sign today’s report.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3