197608998-8-12-2026-31-AS-TAGD-DY8T9S-20260924143223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 08/12/2026
Date Signed: 08/12/2026 02:28:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260518154702

FACILITY NAME:	CANYON TRAILS AT TOPANGA SENIOR LIVING		FACILITY NUMBER:	197608998
ADMINISTRATOR:	BONILLA, PETER		FACILITY TYPE:	740
ADDRESS:	7945 TOPANGA CANYON BLVD		TELEPHONE:	(818) 716-9900
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91304
CAPACITY:	120	CENSUS: 116	DATE:	08/12/2026
		UNANNOUNCED	TIME BEGAN:	08:42 AM
MET WITH:	Peter Bonilla - Executive Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff are not properly trained
Staff are not able to effectively communicate with residents in care
Staff handled resident in care in a rough manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent visit to this facility to further investigate the above allegations. LPA met with Executive Director Peter Bonilla and explained the reason for the visit.

LPA conducted physical plant tour at 9:23 AM, requested facility documents relevant to the investigation at 10:12 AM, reviewed records between 10:30 AM to 11:30 AM and interviewed staff and residents between 11:30 AM to 1:30 PM. Regarding the allegation that Staff are not properly trained, it was alleged that Staff #1 (S1) did receive First Aid/CPR training or any general training upon being hired. LPA's record review between 10:30 AM to 11:30 AM today revealed that S1 was provided training as required prior to S1's start date and continued on S1's first week of employment. LPA also reviewed four (4) random staff records and revealed that all staff records reviewed had all the required training on record.

(continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260518154702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING	FACILITY NUMBER: 197608998
	VISIT DATE: 08/12/2026

NARRATIVE

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(continued from LIC 9099)

Regarding the allegation that Staff are not able to effectively communicate with residents in care, it was alleged that Staff are Spanish speaking and do not communicate with residents in English. LPA's interview with staff revealed that S1 speaks Spanish but could communicate in English. LPA's interview with three (3) staff on duty at memory care today between 11:30 AM to 1:30 PM revealed that all three (3) staff interviewed communicates in English well and answered all LPA's question.

Regarding the allegation that Staff handled resident in care in a rough manner, it was alleged that staff members handled Resident #1 (R1) roughly. LPA attempted to interview R1 but R1 was incoherent and unable to answer any of the LPA's question. LPA's interview with three (3) staff today between 11:30 AM to 2:30 PM revealed that all three of them did not witness any other staff handling R1 in a rough manner. LPA's interview with the Wellness Director today also revealed that the Wellness Director did not receive any report of any resident in Memory Care being handled roughly by any staff in Memory Care.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026

LIC9099 (FAS) - (06/04)

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