197608998-9-9-2026-31-AS-TAGD-DY8T9R-20260924143222

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608998
Report Date: 09/09/2026
Date Signed: 09/09/2026 10:56:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260518154702

FACILITY NAME:	CANYON TRAILS AT TOPANGA SENIOR LIVING		FACILITY NUMBER:	197608998
ADMINISTRATOR:	BONILLA, PETER		FACILITY TYPE:	740
ADDRESS:	7945 TOPANGA CANYON BLVD		TELEPHONE:	(818) 716-9900
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91304
CAPACITY:	120	CENSUS: 115	DATE:	09/09/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Peter Bonilla - Executive Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff inappropriately touched resident in care.

Staff struck the resident's head with an object

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to deliver the findings for the above allegations. LPA met with Executive Director Peter Bonilla and explained the reason for the visit.

On 05/18/26, a complaint was received by the Woodland Hills Adult and Senior Care Regional Office (WHASCRO). On 05/20/26 at 9:05 AM, LPA initiated the complaint visit. LPA interviewed staff and residents and obtained copies of facility records relevant to the investigation.

Regarding the allegation that staff inappropriately touched a resident in care: it was alleged that a staff member and another unidentified staff member were caressing a resident in an inappropriate manner,
and Resident #1 (R1) was lying naked on the bed while staff were touching R1’s neck and groin area.

(continued on LC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260518154702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CANYON TRAILS AT TOPANGA SENIOR LIVING	FACILITY NUMBER: 197608998
	VISIT DATE: 09/09/2026

NARRATIVE

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(continued from LIC 9099)

LPA’s interviews with staff on 05/20/26 between 10:30 AM and 12:30 PM, and on 08/12/26 between 11:30 AM and 1:30 PM, revealed that four (4) out of four (4) staff denied and did not witness any staff being inappropriate with any of the residents. LPA attempted to interview R1, but R1 had already left the facility approximately six (6) months ago. LPA attempted to interview two (2) residents; however, both residents were incoherent, as this is a memory care unit.

Regarding the allegation that staff struck a resident’s head with an object: it was alleged that an unidentified staff member removed a resident’s diaper and struck Resident #2 (R2) on the head with it. LPA’s record review during the 08/20/26 visit between 10:30 AM and 11:30 AM revealed that there was no record of R1 being hit, injured, or hurt during the four (4) months R1 resided at the facility. LPA attempted to interview R1, but R1 had already left the facility on 04/26/26. LPA’s interviews with staff on 05/20/26 between 10:30 AM and 12:30 PM, and on 08/12/26 between 11:30 AM and 1:30 PM, revealed that four (4) out of four (4) staff denied and did not witness any staff hitting R1 on the head or any part of the body at any time while R1 was living at the facility.

Based on the information gathered during the course of the investigation, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026

LIC9099 (FAS) - (06/04)

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