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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609006
Report Date: 03/26/2026
Date Signed: 03/26/2026 03:32:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2025 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20250827145215
FACILITY NAME:VICTORY PLACE HOMEFACILITY NUMBER:
197609006
ADMINISTRATOR:AKHPARIAN, ANDREWFACILITY TYPE:
735
ADDRESS:6353 BABCOCK AVETELEPHONE:
(818) 585-0095
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:4CENSUS: 4DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
01:09 PM
MET WITH:Diana Gevorgyan, StaffTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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1. Conduct Inimical- Staff are using illegal drugs and conducting unsafe firearm practices while at the facility.
2. Facility’s refrigerator is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christine Yee conducted a subsequent complaint visit to deliver the findings of the investigation that was conducted by the Department. Allegation #1 was referred to the Investigation Bureau and assigned to Investigator, Rocio Flores. LPA Yee met with Diana Gevorgyan, Staff The reason for today’s visit was provided.

On August 28, 2025, Licensing Program Analyst (LPA) Christine Yee conducted an unannounced initial complaint visit and a health and safety check of the Clients in care. LPA Yee was let into the home by Diana Gevorgyan, Staff. Andrew Akhparian, Administrator, was present in the home but did not participate in the visit. The reason for the visit was provided.

During the initial visit, LPA Yee conducted an interview with Staff #1 at 1:38pm, Resident #1 at 1:23pm, Resident #2 at 2:33pm and Resident #3 at 2:54pm. A tour of Resident #2 room was conducted. Resident
continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 29-AS-20250827145215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY PLACE HOME
FACILITY NUMBER: 197609006
VISIT DATE: 03/26/2026
NARRATIVE
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#1 and Resident #4's rooms were locked and Resident #3 refused to allow LPA to view the room. Per observation of the residents, they are doing well except for the personality conflicts among the residents. Utilities were observed to be in use during the initial visit. Food supply was reviewed and sufficient perishable foods for a minimum of 2 days and insufficient non-perishable for a minimum of 7 days was observed.
Per tour of the back yard, the pool located in the backyard was secured with a rod iron fence and the gate was observed padlocked. The backyard needs to be more organized and items such as ladders need to be stored away. Per information received on initial visit, it was determined that further investigation is needed to make a finding for the above allegation. Exit interview was conducted.

On September 19, 2025, Licensing Program Analyst (LPA) Christine Yee and Investigator Rocio Flores conducted a joint subsequent complaint visit to conduct additional investigation for the above allegations. Also present during the visit were Officer Ramirez and Officer Hewitt with the Los Angeles Police Department, North Hollywood Division. The Team was let into the home by Diana Gevorgyan, Staff. Andrew Akhparian, Administrator, was advised of the team’s presence at the home and he joined in on the visit at 9:47am. The reason for subsequent visit was provided.

During the subsequent joint visit, Investigator Flores conducted interviews with the Administrator, staff and toured the residents' room, the two (2) sheds and a storage cabinet located in the backyard. A request was made to tour the ADU located on the premises but was denied access. Also discussed during this visit was the facility's policy on firearms, Copies of the following documents were requested emailed to LPA Yee and Investigator Flores by Monday - 9/22/25: the facility's firearms policy, documents for the Administrator's firearm safety training - received during visit, Staff schedule - LIC500, copy of the Personal Rights training and copy of Administrator documents for Diana Gevorgyan. Based on the information received during the visit, it was determined that further investigation is needed before a determination can be made for the above allegations. Exit interview was conducted.



Continued on LIC9099-C

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 29-AS-20250827145215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY PLACE HOME
FACILITY NUMBER: 197609006
VISIT DATE: 03/26/2026
NARRATIVE
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During the investigation, Investigator Rocio Flores also conducted additional visits to the home and interviewed Resident #3, Resident #4 and Staff #1, on-site and off-site. Firearm ownership registration information and gun safety training were also reviewed.

Per information received from the investigation regarding Allegation #1 - Conduct Inimical- Staff are using illegal drugs and conducting unsafe firearm practices while at the facility, Resident #4 revealed during interviews conducted that back in January or February 2024, Resident #4 saw the Licensee with a firearm laying in plain view next to him on the couch located in the staff room. Resident #4 does not know if the firearm was loaded. Per Resident #4, Staff #1 was present at the time. As a result of this one-time incident, Resident #4 feels uncomfortable living in the home. Resident #4 also stated that they have observed the Licensee’s “off behavior” on multiple occasions such as slurring, sitting on the couch for prolonged hours and not cognizant of his actions and eyes rolling back but they also state that they have never observed the Licensee using illegal drugs or taking prescription medications. Per Resident #4, they arrived at the conclusion that the Licensee was using illegal drugs was based on the Licensee’s “off behavior.” Per interviews conducted with Resident #3, they observed the Licensee in mid-2022 standing in the front yard with a firearm pointing down near their lower body during a looting incident across the street. Resident #3 believes that the firearm was for protection in case the looters made it to the facility. The Licensee went back inside once law enforcement arrived. Both residents stated, they have not observed any firearms at the facility since then. Resident #3 also states that the Licensee has a joking sense of humor and sometimes he is serious and withdrawn. Resident #3 does not believe the withdrawn behavior is the result of drug use. They have never seen the Licensee use drugs; he experiences mood swings.

Per interview with Staff #1, they clean the residents’ rooms and have not observed any firearms in the residents’ room, staff room or in the shed. Staff #1 stated that they know that the Licensee likes to go to the shooting range but does not know for sure if the licensee owns firearms. They presumed the Licensee owned firearms because he enjoys going to the shooting range, but they have not actually seen the Licensee with firearms, whether in plain view, concealed or stored in a locked box. Per Staff #1, they were told a while back by Resident #1 that Resident #3 owned a gun after they both had a disagreement. Staff #1 had

continued on LIC9099-C

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 29-AS-20250827145215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY PLACE HOME
FACILITY NUMBER: 197609006
VISIT DATE: 03/26/2026
NARRATIVE
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questioned Resident #3 and was told that the firearm was not stored in their room or in the facility. Per Staff #1, they did not and have not seen Resident #3’s firearms in the home. Staff #1 also confirmed that the Licensee has mood swings. Staff #1 also states that they have not observed the Licensee using illegal drugs, prescribed medications or alcohol or exhibiting any behaviors related to being under the influence.

During the investigation, firearm registration information was also obtained for review. Firearm registration information, reveals that Andrew Akhparian, Licensee has three (3) legally registered firearms. Per the Licensee, he has taken the firearm safety training. The firearms, ammunition and the firing pins are all stored separately in his personal residence located behind the facility. The Licensee’s residence has a separate address from the facility. LPA Yee and Investigator Flores were not given entry into the Licensee’s home to verify the information provided. The Licensee denies that he ever displayed his firearms in plain sight and stated that he did not transport his firearms from his personal residence to the facility. He also states that the staff room is kept locked and residents do not enter the staff room unless the resident is accompanied by staff. He also states that he does not believe he told the residents that he owns firearms. The residents are aware that his hobby is to go to the shooting range with his friends. Licensee also denies use of illegal drugs, prescription medications and use of alcohol. Based on the information obtained from the investigation, there was insufficient evidence to support the allegation that Conduct Inimical- Staff are using illegal drugs and conducting unsafe firearm practices while at the facility, therefore the allegation is unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Per investigation regarding Allegation #2 - Facility’s refrigerator is in disrepair, the investigation revealed that about 2 weeks from the Department's initial visit, the kitchen refrigerator would sometimes not get cold enough and would defrost or sometimes would freeze the vegetables and the food in the refrigerator. The freezer portion of the refrigerator still worked well and the frozen foods were fine. The ice machine was also unpredictable. Per information received from interviews conducted with staff and the Administrator, the facility

continued on LIC9099-C

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 29-AS-20250827145215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY PLACE HOME
FACILITY NUMBER: 197609006
VISIT DATE: 03/26/2026
NARRATIVE
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bought a new refrigerator on 7/29/25 from Best Buy and also paid for the water hook up. On the day that the first refrigerator was delivered, the water could not be hooked up due to the existing water line on the old refrigerator and the specialist was not available to do the hook up. The refrigerator was returned to the vendor. The Administrator ordered another refrigerator on 8/6/25 from Costco and it was delivered on 8/11/25 and the water line was hooked up. Per information obtained from staff, the old refrigerator was still working but just not working like it should. However, during the refrigerator issues the facility used the second refrigerator located inside the staff room to store daily supplies and the frozen foods remained in the old refrigerator. Per information received, Resident #2 kept complaining to the Regional Center about the refrigerator because the resident liked to eat in the middle of the night and the food was stored in the refrigerator located in the staff room. The refrigerator just broke down and the Administrator and staff were working to resolve the issue. Based on the information received during the investigation there was insufficient evidence to support the allegation that Facility’s refrigerator is in disrepair, therefore the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5