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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609006
Report Date: 04/14/2026
Date Signed: 04/14/2026 12:33:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Kelly Dulek
COMPLAINT CONTROL NUMBER: 29-AS-20260407085729
FACILITY NAME:VICTORY PLACE HOMEFACILITY NUMBER:
197609006
ADMINISTRATOR:AKHPARIAN, ANDREWFACILITY TYPE:
735
ADDRESS:6353 BABCOCK AVETELEPHONE:
(818) 585-0095
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:4CENSUS: 4DATE:
04/14/2026
UNANNOUNCEDTIME BEGAN:
11:37 AM
MET WITH:Andrew AkhparianTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff did not ensure shower was in good repair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint visit to investigate the above allegation. LPA initially met with facility staff Diana Gevorgyan. Administrator/Licensee was contacted via telephone and arrived at 11:58AM. The reason for today's visit was discussed. Entrance interview conducted.

During today's visit, LPA interviewed two (2) staff and two (2) clients from 11:40AM to 12:05PM, LPA toured the facility with staff at 11:55AM. LPA observed the facility shower during the tour. The following was then determined:

It was alleged that the shower tiles are broken and in disrepair. LPA observed the facility's shower and confirmed that approximately twenty (20) tiles were missing in the center of the shower floor near the drain. During the visit, LPA observed a non-slip shower mat on the floor covering the area containing the missing tiles. Interview revealed that initially there was only one (1) or two (2) tiles missing and a repair person
Report Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260407085729
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICTORY PLACE HOME
FACILITY NUMBER: 197609006
VISIT DATE: 04/14/2026
NARRATIVE
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visited the facility last week to attempt to repair the shower. However, the repair was unsuccessful, and additional tiles fell out after the repair attempt. Interview revealed that the shower is still functional; LPA observed a client using the shower during today's visit. Additionally, while the tiles have been missing, clients were offered to use the other shower located in the staff area of the facility, which is typically designated for staff use. Licensee representative indicated a contractor is scheduled to repair the entire shower floor on Thursday 04/16/2026. Staff interviewed indicated they will ensure the staff shower is offered for client use during the repair.

During the inspection, the LPA observed the shower floor to be missing tiles in the center of the shower floor near the drain, however, LPA determined there is no direct impact to the clients, presented no danger, and did not effect the overall operation of the facility. This is considered a technical violation and no citations are being issued at this time.

Exit interview conducted. A copy of today's report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2