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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 197609022
Report Date: 06/01/2021
Date Signed: 06/03/2021 12:11:13 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME:EVERGREEN RETIREMENTFACILITY NUMBER:
197609022
ADMINISTRATOR:HEYMAN, AVIFACILITY TYPE:
740
ADDRESS:225 NORTH EVERGREEN STREETTELEPHONE:
(818) 843-8268
CITY:BURBANKSTATE: CAZIP CODE:
91505
CAPACITY:99CENSUS: 50DATE:
06/01/2021
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Mele Liu, Wellness DirectorTIME COMPLETED:
03:50 PM
NARRATIVE
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Licensing Program Analyst (LPA) Galarza conducted an unannounced Required- 1 year visit focusing on COVID-19 Infection Control Practices. LPA met with Wellness Director Mele Liu and explained the purpose of the visit. The facility does not have a Dementia waiver. A hospice waiver for 6 residents is in place. Facility is a 3-story building consisting of 72 resident rooms, 2 common areas, 1 living room/activity room, dining room, kitchen, laundry room, and a courtyard patio area. The facility's last fire inspection was conducted on 3/2/2021. NOTE: New Administrator Rosie Julinek was not present during today's visit. The following was inspected and observed during the inspection:
  • The facility main entrance does not have required COVID-19 signs posted at the entrance.
  • Visitors are screened in the main entrance and a log is kept.
  • Signs are not posted throughout the facility in common areas, hallways, and public restrooms to promote handwashing, cough/sneeze etiquette, and physical distancing.
  • Facility has single-person isolation rooms.
  • Twelve (12) resident rooms were inspected. None of the rooms. 11 resident rooms did not have alcohol based hand sanitizer. Rooms 236 and 305 did not have soap for handwashing.
  • Six (6) centrally stored resident medication records were reviewed.
  • Two (2) residents [R1 & R2] MAR records were not accurate. Medications were listed on Medication Administration Record (MAR), but staff stated the medications have not been re-ordered because medications should be discharged. Physician discharge orders were not observed.
  • One (1) housekeeping staff was observed not wearing mask. The majority residents walking or lounging in common areas were observed not wearing masks.
  • Sufficient supply of perishable for 2 days & non-perishable foods for 7 days were observed. Lunch dining service was observed. All residents were socially distanced according to local public health guidelines.
Due to technical issues 1 deficiency page did not print. The complete report will be emailed tomorrow.
Deficiencies were cited. See LIC809D.
Exit interview was conducted with Mele Liu. A copy of the report and appeal rights were issued.
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi GalarzaTELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC809 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: EVERGREEN RETIREMENT
FACILITY NUMBER: 197609022
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87468.1(a)(2)
Personal Rights of Residents in all Facilities
(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.

This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on physical plant observations the licensee did not comply with the section cited above. The facility main entrance does not have required COVID-19 signs posted at the entrance. Signs are not posted throughout the facility in common areas, hallways, and public restrooms to promote handwashing, cough/sneeze etiquette, and physical distancing. During resident room checks 11 out of 12 resident rooms, staff break room, and 3rd floor common area did not have hand sanitizer available for residents and/or staff. Housekeeping staff (S1) was passing through the main lobby area with a supply cart and was observed not wearing a mask. In addition, the majority of the residents walking or lounging in common areas were not wearing masks. This poses a potential health, safety or personal rights risk to persons in care.


POC Due Date: 06/08/2021
Plan of Correction
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Administrator shall submit a written plan of correction stating how the deficiency will be corrected. In addition, a staff in-service shall be completed. Submit proof of training.
Section Cited
Deficient Practice Statement
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POC Due Date:
Plan of Correction
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi GalarzaTELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:
DATE: 06/01/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/01/2021
LIC809 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: EVERGREEN RETIREMENT
FACILITY NUMBER: 197609022
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2021

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87465(c)(1)
87465(c)(1). Incidental Medical and Dental Care (c) If the resident's physician has stated in writing that the resident is unable to determine his/her own need for nonprescription PRN medication but can communicate his/her symptoms clearly, facility staff designated by the licensee shall be permitted to assist the resident with self-administration, provided all of the following requirements are met: (1) There is written direction from a physician, on a prescription blank, specifying the name of the resident, the name of the medication, all of the information in Section 87465(e), instructions regarding a time or circumstance (if any) when it should be discontinued, and an indication when the physician should be contacted for a medication reevaluation.
This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on medication record review, the licensee did not comply with the section cited above. Six (6) medication records were reviewed. Two (2) residents [R1 & R2] MAR records were not accurate. Medications were listed on Medication Administration Record (MAR), but staff stated the medications have not been re-ordered because medications should be discharged. Physician discharge orders were not observed.

[(observation) (interview) (record review)], [count] out of [total count] [(objects) (persons)] [identifiers] which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 06/02/2021
Plan of Correction
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Facility administration shall submit a written plan of how the deficiency was corrected. Facility shall contact resident's MD to obtain medication discounted order. Facility shall conduct staff in-service training regarding discontinued medication orders, documentation, and medication administration protocols. Submit proof of med-tech in-service training.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 981-3972
LICENSING EVALUATOR NAME: Noemi GalarzaTELEPHONE: (323) 981-3974
LICENSING EVALUATOR SIGNATURE:
DATE: 06/01/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/01/2021
LIC809 (FAS) - (06/04)
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