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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609050
Report Date: 10/12/2023
Date Signed: 12/05/2023 09:46:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2021 and conducted by Evaluator Elizabeth Ceniceros
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20211223102501
FACILITY NAME:TERRAZA OF CHEVIOT HILLSFACILITY NUMBER:
197609050
ADMINISTRATOR:JOEY ALVARADOFACILITY TYPE:
740
ADDRESS:3340 SHELBY DRTELEPHONE:
(310) 837-9181
CITY:LOS ANGELESSTATE: CAZIP CODE:
90034
CAPACITY:100CENSUS: 0DATE:
10/12/2023
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Facility closed its doors, effective 10/10/23TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Resident sustained a pressure injury while in care.
Staff did not seek timely medical attention for a resident.
INVESTIGATION FINDINGS:
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On 10/12/23, Licensing Program Analyst (LPA) / Retired Annuitant (RA) Elizabeth Ceniceros rendered the investigation findings (via USPS certified mail) due to the Licensee surrendering its license on 10/10/23. The Licensee (Shelby Senior Care LLC; Northstar Senior Living Inc) is served with this complaint investigation report through USPS Certified Mail.

The investigation consisted of the following: a 24-Hour visit conducted by LPA Pamela Bunker on 12/24/21 who was met by Staff #1 (S1: Terese Campbell, Community Relations Director) as Administrator (A1: Joey Alvarado) was unavailable. LPA Bunker conducted interviews and asked questions relevant to the nature of the complaint. LPA Bunker requested copies of the following documents: Admission Agreement, Medical Assessment, Medication Log, Medical Administration Records (MARs), Personal Rights, Identification and Emergency Information, Consent for Emergency Medical Treatment, Replacement Appraisal Information, Physician's Orders, and Physician's Report for Residential Care for the Elderly (RCFE).
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Janae HammondTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elizabeth CenicerosTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20211223102501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: TERRAZA OF CHEVIOT HILLS
FACILITY NUMBER: 197609050
VISIT DATE: 10/12/2023
NARRATIVE
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RA Ceniceros reviewed the Admission Agreement, Identification and Emergency Information (dated 06/13/19), Needs and Services Plan (dated 06/11/21), Medical Assessment/Physician’s Report (dated 07/16/21), Physician’s Orders (as of 02/02/21, 12/11/21), Physician’s Communication (dated 11/09/20), Pre-placement Appraisal, Resident Appraisal (dated 09/30/21), Resident Assessment (dated 06/09/21), Medication Administration Record (December 2021), Care More Home Health Agency Care Plan (dated 07/16/21, 12/17/21), Narrative Charting (dated 12/11/21, 12/17/21, 01/24/22), Personal Rights, Consent for Emergency Medical Treatment, Unusual Incident Report (dated 12/21/21), facility staff work schedules & training records, rosters for staff and residents. A separate investigation assignment was conducted by the Department of Social Services, Special Investigator Assistant (Veronica Padilla) that included medical records (dated 12/18/21 to 12/23/21) from Cedar-Sinai Hospital.

Regarding Allegation #1: this investigation revealed that Resident #1 was admitted to Cedar-Sinai Hospital on 12/18/21 for (1) shallow pressure ulcer (with adjacent cellulitis and underlying phlegmonous change of the subcutaneous tissues lateral to the greater trochanter), but no CT evidence of abscess or osteomyelitis. (2) Left acetabular protrusion deformity (with severe left hip osteoarthritis). Resident #1 was seen by ED Attending Physician (Dr. Grant Ross, Cedar-Sinai Hospital). The following were diagnosis throughout Resident #1’s hospitalization (from 12/18/21 to 12/23/21): 12-18-21: Dx: left hip decubitus 4 cm in diameter - Unstageable. 12-19-21: Dx: left hip wound. Registered Dietitian (RD) consult received for pressure injury. Skin: L Hip-Wound Ostomy and Continence Nurses (WOCN) to evaluate. 12-20-21: Dx: Left Hip - Patient has an unstageable pressure injury with black/brown non-viable tissue covering base of the wound bed, peri wound intact – 4 x 3 x 0.1 cm. 12-21-21: Dx: Left hip wound with dry eschar centrally, surrounding erythema minimal, no drainage, no fluctuance. 12-22-23: Dx: left hip wound. Skin: Unstageable L Hip. Anticipated discharge plan is SNF when medically stable. 12-23-21: Resident #1 was seen by the wound care Registered Nurse and Plastic Surgeon for the left-hip pressure sore and recommended local wound care for now. Resident #1 was discharged from the hospital on 12/23/21 and transferred to a skilled-nursing facility for a higher level of care. Resident #1 did not return to the facility as the resident passed away in December 2022 – unknown cause of death. Resident #1’s Power of Attorney (family member) resided out of the country and was unreachable for a copy of the death certificate. [RA Ceniceros reviewed Cedar-Sinai Hospital medical records (dated 12/18/21 to 12/23/21) and Unusual Incident Report (dated 12/21/21)].

Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of

SUPERVISOR'S NAME: Janae HammondTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elizabeth CenicerosTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 11-AS-20211223102501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: TERRAZA OF CHEVIOT HILLS
FACILITY NUMBER: 197609050
VISIT DATE: 10/12/2023
NARRATIVE
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evidence standard has been met; therefore, the allegation of NEGLECT/LACK OF SUPERVISION: Resident sustained a pressure injury while in care is found to be SUBSTANTIATED.

According to the California Code of Regulations (Title 22, Division 6, Chapter 8), the following deficiency has been observed and citation issued (ref. LIC 9099D). Civil penalties could not be assessed due to the facility closure, effective 10/10/23.

Regarding Allegation #3: this investigation revealed that Resident #1 was receiving home health wound care from Care More Home Health. On 12/13/21, Witness #5 assessed and treated Resident #1's left-hip area and the resident was noted to have an "unstageable" wound. On 12/17/21, Witness #6 determined that the wound was deeper, rounder, and unstageable. Based on interviews conducted of facility staff, 1 out of 3 corroborated that they would reposition Resident #1 every two (2) hours and tried making arrangements for a wound care specialist but were unsuccessful. [A review of the facility’s “Narrative Charting” documented timeframes (every 2-3 hours) that the resident was repositioned by facility staff. A review of the Facility Staff Training Record (sign-in sheet) was conducted on the topic of "Repositioning a Resident".] On 12/11/21, Witness #5 (W5: Krystal Adams, NP of Care More Home Health) was notified by facility staff that Resident #1 had a skin breakdown on the left-hip area. On 12/13/21, Witness #5 assessed and treated Resident #1's left-hip area and noted to have an "unstageable" wound. Witness #5 ordered Home Health to treat the wound in collaboration with the Care More team and the community (facility). On 12/17/21, Witness #6 (W6: Linda Goh, RN of Accredited Home Health Care) visited Resident #1 to admit the resident and treat the wound. Witness #7 (W7: Anne Caisip, LVN of Allen Flores Consultant Group) was also present with Witness #6. It was determined that the wound was deeper, rounder, and “unstageable”. [RA Ceniceros reviewed the Unusual Incident Report (dated 12/21/21).] (Former) Administrator (A1: Stephanie Radu) was notified that it was determined that the resident needs to be sent to the ER for further evaluation. On 12/18/21, Resident #1 was transported to Cedar- Sinai Hospital. Witness #4 (Nurse Practitioner, Byung Cheol Yoo, NP) documented, per ED note, a caregiver at the assisted living noticed Resident #1’s left hip decubitus wound on 12/3/21; and, they tried to make arrangements for a wound care specialist, but were unsuccessful. Resident #1 was diagnosed with decubitus wound 4cm in diameter – unstageable. [RA Ceniceros reviewed Cedar-Sinai Hospital medical records (from 12/18/21 to 12/23/21).] Resident #1 was discharged from the hospital and transferred to a skilled-nursing facility (SNF) on 12/23/21 for a higher level of care. Witness #2 wasn't sure there was neglect on the facility's part but felt that facility staff should have communicated better with Resident #1's home health nurse regarding the resident's wound. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the allegation of NEGLECT/LACK OF SUPERVISION: Staff did not seek timely medical attention for resident is found to be SUBSTANTIATED.

According to the California Code of Regulations (Title 22, Division 6, Chapter 8), the following deficiency has been observed and citation issued (ref. LIC 9099D).

No exit interview was conducted as the facility closed its doors; however, a copy of the Complaint Report and Appeal Rights were rendered (via USPS certified mail) due to Licensee surrendering its license on 10/10/23.

SUPERVISOR'S NAME: Janae HammondTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elizabeth CenicerosTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2021 and conducted by Evaluator Elizabeth Ceniceros
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20211223102501

FACILITY NAME:TERRAZA OF CHEVIOT HILLSFACILITY NUMBER:
197609050
ADMINISTRATOR:JOEY ALVARADOFACILITY TYPE:
740
ADDRESS:3340 SHELBY DRTELEPHONE:
(310) 837-9181
CITY:LOS ANGELESSTATE: CAZIP CODE:
90034
CAPACITY:100CENSUS: 0DATE:
10/12/2023
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Facility closed its doors, effective 10/10/23TIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit a resident while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/12/23, Licensing Program Analyst (LPA) / Retired Annuitant (RA) Elizabeth Ceniceros rendered the investigation findings (via USPS certified mail) due to the Licensee surrendering its license on 10/10/23. The Licensee (Shelby Senior Care LLC; Northstar Senior Living Inc) is served with this complaint investigation report through USPS Certified Mail.

The investigation consisted of the following: a 24-Hour visit conducted by LPA Pamela Bunker on 12/24/21 who was met by Staff #1 (S1: Terese Campbell, Community Relations Director) as Administrator (A1: Joey Alvarado) was unavailable. LPA Bunker conducted interviews and asked questions relevant to the nature of the complaint. LPA Bunker requested copies of the following documents: Admission Agreement, Medical Assessment, Medication Log, Medical Administration Records (MARs), Personal Rights, Identification and Emergency Information, Consent for Emergency Medical Treatment, Replacement Appraisal Information, Physician's Orders, and Physician's Report for Residential Care for the Elderly (RCFE).
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Janae HammondTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elizabeth CenicerosTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20211223102501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754
FACILITY NAME: TERRAZA OF CHEVIOT HILLS
FACILITY NUMBER: 197609050
VISIT DATE: 10/12/2023
NARRATIVE
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RA Ceniceros reviewed the Admission Agreement, Identification and Emergency Information (dated 06/13/19), Needs and Services Plan (dated 06/11/21), Medical Assessment/Physician’s Report (dated 07/16/21), Pre-placement Appraisal, Resident Appraisal (dated 09/30/21), Resident Assessment (dated 06/09/21), Personal Rights, facility staff work schedules & training records, staff and residents’ rosters.

Regarding Allegation #2: this investigation revealed that when Resident #1 was admitted to Cedar-Sinai Hospital on 12/18/21, Resident #1 stated to the ED Attending Physician (Witness #1: Dr. Grant Ross, Cedar-Sinai Hospital) that staff at the facility hit the resident. Resident #1 was confused upon admission and since been stabilized, Resident #1 denied any forms of abuse to Witness #1. (RA Ceniceros observed the hospital medical report documentation, dated 12/18/21). Per Witness #1’s documentation, there is no physical evidence or concerns of Resident #1 being abused at the assisted-living facility. Interviews conducted of facility staff, 3 out of 3 corroborated that they are aware of being a mandated reporter and have not observed residents in care being abused by a facility staff member. Interviews were not conducted of residents in care as the facility closed its doors on or about 10/11/23. Interviews conducted of witnesses, 2 out of 1 corroborated that there were no concerns of facility staff abusing Resident #1. Per Witness #1 (PCP) medical report (dated 12/18/21) and Witness #3 (ISP MD) discharge summary (dated 12/23/21) documented that there were no physical evidence or concerns of resident being abused or neglected at the assisted-living facility; and, Resident #1 later denied to the MDs any forms of abuse from staff. [RA Ceniceros observed facility staff in-service training records (via sign-in sheet) on the topics of "Personal Rights" and "Mandated Reporting".]

Based on the evidence gathered, interviews conducted, and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of NEGLECT/LACK OF SUPERVISION: Staff hit a resident while in care is found to be UNSUBSTANTIATED.

No exit interview was conducted as the facility closed its doors, effective 10/10/23. A copy of the Complaint Report was rendered to the Licensee (via USPS certified mail).

SUPERVISOR'S NAME: Janae HammondTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elizabeth CenicerosTELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5