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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609076
Report Date: 05/11/2026
Date Signed: 05/11/2026 11:09:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/30/2025 and conducted by Evaluator Raymond Comer
COMPLAINT CONTROL NUMBER: 31-AS-20251130233914
FACILITY NAME:MELROSE VILLASFACILITY NUMBER:
197609076
ADMINISTRATOR:ALLEN, CANDISFACILITY TYPE:
740
ADDRESS:823 N POINSETTIA PLACETELEPHONE:
(323) 746-7840
CITY:LOS ANGELESSTATE: CAZIP CODE:
90046
CAPACITY:68CENSUS: 41DATE:
05/11/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Candis Allen-AdministratorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff neglect resulted in a resident being hospitalized.
INVESTIGATION FINDINGS:
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On 5/11/26, Licensing Program Analyst (LPA) Ray Comer made an unannounced subsequent complaint visit to this facility at 10:15 am to deliver findings. LPA Comer met with the administrator, and disclosed the purpose of this visit.

Allegation: Staff neglect resulted in a resident being hospitalized. It was alleged that Resident #1 (R1) developed osteomyelitis and foot ulcers due to suspected neglect of the facility. To investigate the allegation on 12/02/25, LPA Comer conducted a 10-day initial complaint visit. At 10:35 a.m., LPA Comer spoke with the administrator; at 11:00 a.m., facility records were requested and reviewed, and at 11:40 a.m., the facility was inspected; five (5) out of fifty three (53) residents were interviewed.

As of 12/04/25, the investigation was continued by CCLD Investigators.

LIC9099C] Continued-
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251130233914
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: MELROSE VILLAS
FACILITY NUMBER: 197609076
VISIT DATE: 05/11/2026
NARRATIVE
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Between 12/17/25 and 02/26/26, additional interviews were conducted with the facility administrator, caregivers, other interested parties, and R1’s primary care physician (PCP).

Staff denied neglecting R1’s care. Other residents residing at the facility were satisfied with the care provided at the facility. During the interviews with medical professionals, R1’s PCP stated that he did not observe any signs that the facility neglected R1’s care and nothing in R1’s hospitalization suggested facility wrongdoing. According to the doctor, R1’s chronic medical conditions were significant risk factors that contributed to the development of osteomyelitis. Per R1’s doctor, R1 was essentially predisposed to this disease due to other underlining conditions.

A review of facility and hospital records conducted on 12/02/25 and 12/11/25, indicate that on 10/21/2025, R1 was noted to be failing to thrive, and the facility transferred R1 to the local hospital for evaluation. At that time, there was no indication, nor diagnosis of osteomyelitis. On 11/07/2025, staff observed an injury to R1’s foot, and R1 was again transferred to the local hospital for further assessment. Hospital documentation from that visit indicated that R1 had developed osteomyelitis.

Staff denied neglecting R1’s care. Other residents residing at the facility were satisfied with the care provided at the facility. During the interviews with medical professionals, R1’s PCP stated that he did not observe any signs that the facility neglected R1’s care and nothing in R1’s hospitalization suggested facility wrongdoing. According to the doctor, R1’s chronic medical conditions were significant risk factors that contributed to the development of osteomyelitis. Per R1’s doctor, R1 was essentially predisposed to this disease due to other underlining conditions.

Based on interviews, and record review, there is insufficient evidence to support that the facility failed to provide appropriate care or supervision. Therefore, the allegation of neglect, lack of care, and insufficient supervision is unsubstantiated.

Exit interview conducted and a copy of report was proved to the Administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:

DATE: 05/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2