197609105-2-19-2026-31-AS-NMAN-DRP2BW-20260226161546

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609105
Report Date: 02/19/2026
Date Signed: 02/19/2026 01:57:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20260211143028

FACILITY NAME:	GRANDVIEW, THE		FACILITY NUMBER:	197609105
ADMINISTRATOR:	FLORES, YENI		FACILITY TYPE:	740
ADDRESS:	2211 W 6TH STREET		TELEPHONE:	(213) 380-7000
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90057
CAPACITY:	215	CENSUS: 159	DATE:	02/19/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Yeni Flores-Administraton		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff did not prevent residents from engaging in a verbal altercation.
Staff did not prevent a resident from hitting another resident with an object resulting in injury.

INVESTIGATION FINDINGS:

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On Thursday, 2/19/26, Licensing Program Analyst (LPA) Raymond Comer, conducted an unannounced initial complaint visit to the facility. LPA met the Administrator, presented official CDSS badge identification, and reason for the visit was disclosed.

At 9:45 am, LPA conducted a physical plant tour; no health and safety issues were observed.

To investigate the allegation, LPA received facility resident roster, staff roster. Between 10:00 am, and 10:30 am, LPA observed surveillance camera recordings of the outdoor courtyard commons area. Between 10:45 am, and 12:50 pm, LPA conducted interviews with the Administrator, Residents, and Staff. Between 1:00 pm, and 1:30 pm, LPA reviewed files relevant to the investigation. Prior to this visit, LPA reviewed Licensing records, including incident reports submitted by the facility.

LIC 9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260211143028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GRANDVIEW, THE	FACILITY NUMBER: 197609105
	VISIT DATE: 02/19/2026

NARRATIVE

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Allegation: Staff did not prevent residents from engaging in a verbal altercation.
Allegation: Staff did not prevent a resident from hitting another resident with an object, resulting in injury.

LPA conducted an interview with the RP, which revealed the following: Per the RP, R1 reported to their Primary Care Physician (PCP) that R2 slapped R1 in the face, attempted to grab R1's clothing in the torso area, and pulled R1's hair. Although the allegation states that "lack of supervision" resulted in R1 being assaulted by R2, the RP states that R1 did not report any supervision issues to either the RP, nor R1's PCP.
LPA conducted interviews with the Administrator, and Staff, which revealed the following: The incident occurred on the morning of 7/10/25, around 9:00 am. Both administrator and staff state that an argument was heard between R1 and R2 coming from their shared bedroom. The Administrator denies that "lack of supervision" was a factor in the incident. This incident was the first time that interactions between R1 and R2 resulted in any physically aggressive action. R1 has a history of confusion, but has never acted in an aggressive manner. Per Administrator, and Staff, R2 prefers to stay in their room most of the day reading and watching television. R2 does not socialize amongst the community, is easily provoked to react with verbal insults, but has no history of being aggressive towards either residents or staff.
Per the Administrator, and Staff, R1 and R2 were heard arguing, prior to any physical altercation, and staff immediately attempted to de-escalate the situation. It was at this time that R2 suddenly reacted, slapping R1. According to both the Administrator, and Staff, neither residents sustained any injuries during the conflict. Per Admin, R1 has been moved to a different bedroom and assigned a new resident roommate.

LPA conducted interviews with ten residents. Nine (9) out of ten (10) residents could not confirm the allegation that lack of supervision resulted in physical assault committed between residents.

Although there was an altercation between R1 and R2, leading to R2 striking R1, there is not corroborating evidence to support the allegation, as staff were present to intervene and redirect both residents. Moreover, licensee did submit an Incident Report (IR) to the Licensing agency regarding the incident.

Therefore, based on the information obtained, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 02/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/19/2026

LIC9099 (FAS) - (06/04)

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