197609117-1-16-2025-29-AS-KHEN-DDEVLM-20250130153211

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609117
Report Date: 01/16/2025
Date Signed: 01/16/2025 02:57:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2025 and conducted by Evaluator Kelly Dulek

COMPLAINT CONTROL NUMBER: 29-AS-20250107000401

FACILITY NAME:	SILVERADO SENIOR LIVING - CALABASAS		FACILITY NUMBER:	197609117
ADMINISTRATOR:	PATRICE O'GRADY		FACILITY TYPE:	740
ADDRESS:	25100 CALABASAS RD		TELEPHONE:	(818) 222-1000
CITY:	CALABASAS	STATE: CA	ZIP CODE:	91302
CAPACITY:	110	CENSUS: 46	DATE:	01/16/2025
		UNANNOUNCED	TIME BEGAN:	09:26 AM
MET WITH:	Laken Lacy		TIME COMPLETED:	03:05 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Resident is being financially abused while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Kelly Dulek conducted an initial complaint investigation regarding the above noted allegation. LPA was greeted by the front desk staff and was informed facility Administrator is not available today. LPA met with Regional Nurse Specialist Laken Lacy shortly after the visit began and explained the reason for the visit.

During today's visit, LPA interviewed Resident #1 (R1) at 09:34AM, interviewed facility staff and management at 10:33AM, 10:37AM, 11:50AM, and 12:01PM. LPA also spoke with R1's conservator via telephone at 11:28AM, and reviewed and obtained copies of pertinent documents. The following was then determined:

The complaint alleges that R1 is being financially abused while in care. Interview with R1 revealed that R1 has a public guardian conservator that manages R1's finances. R1 stated that they have a debit card REPORT CONTINUED ON LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kristin Heffernan	TELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly Dulek	TELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 29-AS-20250107000401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SILVERADO SENIOR LIVING - CALABASAS	FACILITY NUMBER: 197609117
	VISIT DATE: 01/16/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

which allows R1 access to R1's discretionary funds. R1 indicated their conservator has not given R1 their discretionary funds monthly as agreed upon. Facility staff have been trying to assist R1 with their concern related to discretionary funds, but because of the recent evacuation due to the wildfires, had yet to speak with R1's conservator and resolve this concern. R1 provided LPA with a copy of a receipt for the latest deposit into R1's account tied to their debit card, which showed a deposit in the amount of $350 on 12/20/2024, however funds were held "because the account had multiple overdrafts in the last six months." LPA spoke with R1's conservator who confirmed he deposited the check to R1's bank on 12/20/2024. Conservator also confirmed that he alone handles R1's finances and that the facility does not have access to R1's money. LPA observed that R1 does have their debit card in their possession and R1 stated that no facility employees have access to their debit card. Both facility staff interviewed and conservator indicated that R1 doesn't fully comprehend their finances and bills accumulated and that R1 spends their discretionary funds shortly after they are deposited on the debit card. R1 told LPA that on 12/27/2024, R1 went out of the facility, got their nails done, then purchased lunch at a local restaurant using their own debit card. LPA observed the 12/27/2024 receipt for lunch in R1's room. Facility staff informed LPA that fees for R1's room and board/care are sent via check by a third party insurance company and mailed monthly to the facility's corporate office, so at no time are any funds received at this facility for R1. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation "resident is being financially abused while in care" is deemed Unsubstantiated at this time.

No citations issued. Exit interview conducted. A copy of today's report was provided.

SUPERVISOR'S NAME: Kristin Heffernan	TELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly Dulek	TELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2