197609294-2-18-2026-31-AS-NGID-DSBP49-20260319105842

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609294
Report Date: 02/18/2026
Date Signed: 02/18/2026 12:10:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Lorena Casillas

COMPLAINT CONTROL NUMBER: 31-AS-20260212165928

FACILITY NAME:	DIVINE FUTURES II		FACILITY NUMBER:	197609294
ADMINISTRATOR:	PRISCILLA ISORDIA		FACILITY TYPE:	735
ADDRESS:	3631 E AVENUE H-10		TELEPHONE:	(818) 270-6434
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93535
CAPACITY:	4	CENSUS: 4	DATE:	02/18/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Priscilla Isordia		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff do not administer clients’ medications as prescribed
Staff do not assist clients with meeting medical needs

INVESTIGATION FINDINGS:

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On 02/18/2026 at 10:00 am Licensing Program Analyst (LPA), Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegations. LPA was greeted and granted access by the Administrator Priscilla Isordia. LPA explained the reason for the visit. Entrance interview conducted.

At 10:30 am, LPA conducted a physical plant tour to ensure the health and safety of the clients are protected. At approximately 11:00 am, LPA requested copies of LIC500, bond, administrator certificate, and client roster. LPA also requested copies of items in client records, medication logs and any documents relevant to the investigation. At approximately 11:30 am LPA conducted a file review of documents provided. Between 10:00 am and 12:00 pm, LPA conducted interviews with Administrator, two (2) staff and four (4) out of four (4) clients.

Continued LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260212165928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIVINE FUTURES II	FACILITY NUMBER: 197609294
	VISIT DATE: 02/18/2026

NARRATIVE

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Allegation: Staff do not administer clients’ medications as prescribed.

Regarding this allegation it is reported that staff are being instructed not to pick up client’s medications that are being sent to CVS or Walmart pharmacy. LPA interviewed one (1) out of four (4) clients that were able to communicate with LPA, and they denied this allegation stating that they get their medication every day as far as their knowledge goes. LPA interviewed two (2) staff at the facility, and both denied the allegation stating that clients get their medication as prescribed. Staff stated that their medication log is filled out numerous times throughout the day depending on when the medication is to be provided. Furthermore, staff stated that if there is a concern with the medication, such as missed medication, medication errors or PRN use, the staff have been instructed to write all concerns on the back of the medication log. LPA interviewed the Administrator who stated that all clients get their medication from the same pharmacy, Austin Drugs, and that none of the clients get any medication from CVS or Walmart. Administrator added that if medication were to be prescribed and sent to any pharmacy the staff would pick up the medication where it is sent to, denying this allegation. LPA reviewed medication logs and could not locate any discrepancies, nor were any orders for CVS or Walmart located for any of the clients. Therefore, based on interviews, observations, and record reviews this allegation is deemed unsubstantiated.

Allegation: Staff do not assist clients with meeting medical needs.

Regarding this allegation it is reported that staff do not take clients to their medical appointments. LPA interviewed one (1) out of four (4) clients that were able to communicate with LPA, and they denied this allegation stating that they are taken to their appointments. During the visit LPA observed that this client was taken by staff to a dental appointment. LPA interviewed two (2) staff at the facility, and both denied the allegation stating that clients are taken to all of their medical, dental and behavioral appointments when they have them. LPA interviewed the Administrator who stated that all clients are taken to their appointments as needed or routinely, denying this allegation. LPA reviewed client records and was able to observe that there are records of previous routine medical and dental visits, as well as hospital visits as were needed by clients. Therefore, based on interviews, observations, and record reviews this allegation is deemed unsubstantiated.

No citations issued. Exit interview conducted and a copy of this report provided to the Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:	DATE: 02/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026

LIC9099 (FAS) - (06/04)

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