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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609314
Report Date: 07/22/2024
Date Signed: 07/22/2024 03:14:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2023 and conducted by Evaluator Elvira Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20230327091711
FACILITY NAME:BEIT SHALOM GROUP LLCFACILITY NUMBER:
197609314
ADMINISTRATOR:RUDES, MIRIAMFACILITY TYPE:
740
ADDRESS:1620 S SHERBOURNE DRIVETELEPHONE:
(213) 222-7598
CITY:LOS ANGELESSTATE: CAZIP CODE:
90035
CAPACITY:6CENSUS: 6DATE:
07/22/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Miriam RudesTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Resident sustained pressure injuries while in care.
Facility staff did not follow resident's care instructions.
Facility staff did not properly bathe resident.
INVESTIGATION FINDINGS:
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On 07/22/24 Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced subsequent complaint visit to gather information pertaining to the above-mentioned allegations and deliver findings. LPA met with Administrator Miriam Rudes and explained the purpose of today’s visit.

The investigation consisted of the following: On 03/28/23, LPA Lourdes Montoya reviewed five resident files, and three staff files, and obtained copies of the resident’s roster, staff roster and resident records. LPA Montoya conducted interviews with residents #2-#4 (R2-R4), and attempted to interview residents #1, #5, and #6 (R1, R5, R6). LPA interfviewed witness #1 (W1) and staff #1-#3 (S1-S3). Furthermore, LPA Montoya and Administrator Miriam Rudes toured the inside and outside grounds of the facility. On 07/22/24, LPA Gonzalez attempted to interview reporting party and R1. LPA Gonzalez also requested the Appraisal/Needs and Services Plan (LIC625) for resident R1.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elvira GonzalezTELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 11-AS-20230327091711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEIT SHALOM GROUP LLC
FACILITY NUMBER: 197609314
VISIT DATE: 07/22/2024
NARRATIVE
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INVESTIGATION REVEALED THE FOLLOWING:

Allegation: Resident sustained pressure injuries while in care.

It is alleged that a resident was at this facility during the dates of 03/15/23-03/22/23 and came home with sores on their buttocks and resident is not able to fully extend their left leg.

On 03/28/23 LPA Montoya interviewed S1-S3. (3) out (3) staff said that there were no residents who sustained pressure injuries while in care during the dates of 03/15/23-03/22/23. On 03/28/23 LPA Montoya interviewed R2-R4 and asked if they knew or were aware of any resident sustaining injuries while in care at the facility. (3) out of (3) residents interviewed revealed that no resident had sustained injuries while in care. On 07/22/24 LPA Elvira Gonzalez conducted an interview with Administrator Miriam Rudes and it revealed that R1 was not on hospice or home health during their stay at this facility between the dates of 03/15/23 and 03/22/23. Administrator Rudes stated that when R1 was brought to the facility they had no visible pressure injuries but appeared to be very frail and delicate.

On 07/22/24 LPA Gonzalez reviewed the Appraisal/Needs and Services Plan, Physician’s Report for resident R1. Physician’s Report (dated 03/14/23) revealed that R1 requires assistance with all activities of daily living, which includes bathing, toileting, eating, drinking, and medication administration. Physician’s Report also revealed that R1 has a history of skin condition or breakdown with a note under the explanation column stating the buttocks and that R1 had a recent hip fracture.

Based on interviews conducted with facility staff, facility clients, and LPA record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Continued on LIC9099-C

SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elvira GonzalezTELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 11-AS-20230327091711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEIT SHALOM GROUP LLC
FACILITY NUMBER: 197609314
VISIT DATE: 07/22/2024
NARRATIVE
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Allegation: Facility staff did not follow resident's care instructions.

It is alleged that this facility did not follow instructions in caring for the resident.

On 03/28/23 LPA Montoya interviewed S1-S3. (3) out (3) staff said that they follow each resident’s plan of care. On 03/28/23 LPA Montoya interviewed R2-R4 and asked if staff do not follow resident’s care instructions. (3) out of (3) residents interviewed revealed that staff do follow the resident’s care instructions. On 07/22/24 LPA Elvira Gonzalez conducted an interview with Administrator Miriam Rudes and it revealed that the each resident has a plan of care written and is followed thoroughly. Miriam Rudes stated that when R1 arrived at the facility, the facility was provided with a food and beverage thickener from the family. She stated that staff at this facility did use the thickener. Miriam Rudes said that staff made sure that R1 was more than comfortable during their short stay at this facility.

Based on interviews conducted with facility staff, facility clients, and LPA record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation: Facility staff did not properly bathe resident.

It is alleged that a resident was not bathed properly during their stay at this facility.

On 03/28/23 LPA Montoya interviewed S1-S3. (3) out (3) staff said that they do bathe residents. On 03/28/23 LPA Montoya interviewed R2-R4 and asked if staff properly bathe residents. (3) out of (3) residents interviewed revealed that staff do properly bathe residents. On 07/22/24 LPA Elvira Gonzalez conducted an interview with Administrator Miriam Rudes and it revealed that the depending on the residents care needs is how often they are bathed. For a bedridden resident they are given a bed bath 3-4 times a week, and if the resident denies a bath, it is not forced.

Based on interviews conducted with facility staff, facility clients, and LPA record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elvira GonzalezTELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 11-AS-20230327091711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BEIT SHALOM GROUP LLC
FACILITY NUMBER: 197609314
VISIT DATE: 07/22/2024
NARRATIVE
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Based on interviews conducted with facility staff, facility clients, and LPA record review there was not enough supportive evidence to concur with the reported allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.



Exit interview held. A copy of the report was provided to Caregiver, Ina Hamsiah.
SUPERVISOR'S NAME: Stephanie CifuentesTELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Elvira GonzalezTELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4