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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609482
Report Date: 09/17/2024
Date Signed: 09/18/2024 12:11:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20240911123109
FACILITY NAME:PARAMOUNT SPECIAL HOME CARE CORPORATIONFACILITY NUMBER:
197609482
ADMINISTRATOR:QUIJANO, LOIDAFACILITY TYPE:
735
ADDRESS:7044 FALLBROOK AVETELEPHONE:
(747) 226-1864
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:4CENSUS: 4DATE:
09/17/2024
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Loida QuijanoTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
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9
Staff yelled at a client
INVESTIGATION FINDINGS:
1
2
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5
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13
On 09/17/24 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with Staff #1 (S1) and disclosed the reason for the visit. To investigate the allegation above, LPA interviewed Client #1 (C1) telephonically at 3:30 p.m. today, S1 at 3:45 p.m., Staff #2 (S2) at 3:55 p.m., Client #2 (C2) at 4:05 p.m., and the administrator at 4:15 p.m. and toured the facility inside and out at 3:35 p.m. Regarding the allegation "Staff yelled at a client" it was alleged that staff yelled at C1 for reporting an incident. Interview with C1 revealed they did not recall being yelled at by a staff member and everything has been good in the home. Interview with S1 revealed staff speak loudly to C1 due to their hearing impairment, but staff are never rude or yelling disrespectfully. S2 stated the administrator spoke with C1 recently about an incident. Interview with the administrator revealed they spoke with C1 ludly because they did not have their hearing aide in, but the administrator did not yell at them. C2 stated they have not heard any staff yelling. LPA did not observe any staff yelling today in the home. Based on interviews and observations, there is no evidence to support that staff yelled at a client. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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