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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609496
Report Date: 03/29/2025
Date Signed: 03/29/2025 04:03:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2024 and conducted by Evaluator Abeye Duguma
COMPLAINT CONTROL NUMBER: 31-AS-20240227123807
FACILITY NAME:ENCINO TERRACE SENIOR LIVINGFACILITY NUMBER:
197609496
ADMINISTRATOR:ARTEAGA, IRMAFACILITY TYPE:
740
ADDRESS:16025 VENTURA BLVDTELEPHONE:
(818) 986-8466
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:85CENSUS: 31DATE:
03/29/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Vartan StepanianTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee is financially abusing former resident.
Facility did not adhere to resident's Admissions Agreement.
Facility staff did not accurately assess resident's needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Abeye Duguma conducted a subsequent complaint visit to the facility to investigate the above allegations. LPA met with Vartan Stepanian and explained the reason for the visit.

--- Licensee is financially abusing former resident.
--- Facility did not adhere to resident's Admissions Agreement.

It was alleged that facility intimidated and extracted funds from Resident #1 (R1) in an unethical way and enticed R1 into the residency agreement with a one (01) bedroom apartment, and then billed it as two (02) studio apartments. To investigate the allegations, on 03/04/2024 LPA Tihesha Smith conducted a physical plant tour, requested documents and interviewed one (01) staff from around 01:45p.m. to 02:50p.m. On 03/09/2025 LPA Duguma conducted a physical plant tour at around 10:00a.m., reviewed documents at around 11:30a.m. to 12:15p.m., interviewed three (03) staff from 12:15p.m. to 1:30p.m.
(CONT on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20240227123807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ENCINO TERRACE SENIOR LIVING
FACILITY NUMBER: 197609496
VISIT DATE: 03/29/2025
NARRATIVE
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On 03/29/2025 LPA Duguma reviewed all forwarded documents from around 10:00a.m. to 11:00a.m. A review of all forwarded documents revealed that R1’s Admission’s Agreement was not amongst the dossier, however, one letter shows that in a final attempt to collect a debt, the facility offered R1 a fifty percent (50%) discount. During interviews with staff, all staff stated they do not entice their residents into making any financial decisions and that all residents have a choice. Staff #1 (S1) added, R1 moved out and did not provide proper notification. Staff #2 (S2) stated facility is under new ownership and unable to provide requested documents. During interviews with residents, all residents stated they do not feel facility tries to intimidate them or extract funds from them by not following the admissions agreement. LPA Duguma made several attempts to reach the other parties by phone but to no avail.

Based on interviews and a review of available records, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Facility staff did not accurately assess resident's needs.

It was alleged that a staff member’s review of facility’s residents and resources indicated facility was not able to properly care for residents like R1. To investigate the allegations, on 03/04/2024 LPA Tihesha Smith conducted a physical plant tour, requested documents and interviewed one (01) staff from around 01:45p.m. to 02:50p.m. On 03/09/2025 LPA Duguma conducted a physical plant tour at around 10:00a.m., reviewed documents at around 11:30a.m. to 12:15p.m., interviewed three (03) staff from 12:15p.m. to 1:30p.m. On 03/29/2025 LPA Duguma reviewed all forwarded documents from around 10:00a.m. to 11:00a.m. A review of all available documents do not indicate that R1 had a prohibited health condition, a restricted health condition or any other condition that may have hinder the facility’s ability to provide the necessary care and supervision. During interviews with staff, all staff stated they do not admit residents they cannot properly care for. During interviews with residents, all residents stated they feel facility has the resources to be able to properly care for them.

Based on interviews and a review of available records, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards were noted during the visit.

Exit interview was conducted and a copy of the report was issued.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2