197609518-2-26-2026-29-AS-DPEA-DSKT9A-20260327143134

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609518
Report Date: 02/24/2026
Date Signed: 02/26/2026 08:36:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20260112093403

FACILITY NAME:	BELMONT VILLAGE CALABASAS		FACILITY NUMBER:	197609518
ADMINISTRATOR:	NELSON, NANCY		FACILITY TYPE:	740
ADDRESS:	24141 VENTURA BLVD		TELEPHONE:	(818) 222-2600
CITY:	CALABASAS	STATE: CA	ZIP CODE:	91302
CAPACITY:	165	CENSUS: 108	DATE:	02/24/2026
		UNANNOUNCED	TIME BEGAN:	10:03 AM
MET WITH:	Cynthia Dranchenberg, Executive Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff did not ensure food was free from contamination.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted an unannounced initial complaint visit to this facility. Upon arrival LPA was greeted by staff. LPA met with Executive Director (ED) Cynthia Dranchenberg, reason for the visit was explained.

On 01/12/2026, the Department received the above listed allegation. Information was received that there is concern with food safety at this facility. Reporting party (RP) states about two weeks ago (exact date unknown), RP found several hairs in their lunch. RP stated the kitchen staff do not cover their hair properly.

On 01/16/2026 Licensing Program Analyst (LPA) Zabel Chochian conducted the initial complaint visit. LPA interviewed facility Chef Alvaro Nunez and facility kitchen/dining procedures and policies were discussed. Copies of documents relevant to the investigation was requested. Chef Nunez reported that the kitchen staff preparing meals wear gloves and hair nets. Staff working in the kitchen stations preparing meals observed with gloves and hair nets on during initial visit. (Continue to LIC9099c)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260112093403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: BELMONT VILLAGE CALABASAS	FACILITY NUMBER: 197609518
	VISIT DATE: 02/24/2026

NARRATIVE

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The chef reported that servers/staff not preparing/handling food are not required to wear hairnets or gloves. Sufficient supply of gloves and hairnets observed in the kitchen. LPA reviewed the facility's most recent dietary audit report dated 12/12/2025. Report revealed that facility is in compliance and meet standards in Personnel hygiene - food handled properly; hair restraints and gloves used (worn in food production areas).

On 2/24/2026, LPA conducted a subsequent complaint visit. LPA conducted random interviews with four (4) staff; LPA also met with and interviewed twelve (12) random residents from approximately 12pm-2:30pm. Staff interviewed reported that they also eat the facility food 3-4 times in the week and they reported no issues with the food received. Staff denied ever finding any hair in their food. Resident interviews revealed that the food service is good and they never experienced any issues with "hair in their food". Twelve out twelve residents interviewed expressed being very satisfied with the food service and dining experience.

Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation "Staff did not ensure food was free from contamination" is deemed unsubstantiated at this time.

Exit interview held and copy of report provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2026

LIC9099 (FAS) - (06/04)

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