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13 | Licensing Program Analyst (LPA) Wendell Smith initiated a complaint investigation for the allegations listed above. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted virtually through face-time with Samuel Tan, the facility administrator.
Staff did not provide food of the quality necessary to meet the needs of residents.
Regarding this allegation LPA previously conducted a telephonic visit on 3/23/2020 where LPA interviewed the administrator regarding this allegation. LPA also previously spoke to the case carrying LPA who conducted a required annual visit on 2/26/2020 which was less than a month before this complaint was filed. During today's visit LPA was able to check the food supply and verified that the facility had a sufficient amount of perishable and non perishable food. LPA also conducted interviews with one of the six residents. LPA was not able to interview any more residents due to the medical diagnosis of the remaining residents. Based on the information obtained through observation and interviews this allegation is deemed Unsubstantiated at this time.
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