<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609532
Report Date: 10/15/2024
Date Signed: 10/15/2024 11:16:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/29/2024 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20240229113340
FACILITY NAME:IVY PARK AT WEST HILLSFACILITY NUMBER:
197609532
ADMINISTRATOR:DAVIS, DINAFACILITY TYPE:
740
ADDRESS:9012 TOPANGA CANYON ROADTELEPHONE:
(818) 701-9550
CITY:WEST HILLSSTATE: CAZIP CODE:
91304
CAPACITY:90CENSUS: 63DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
09:41 AM
MET WITH:Lydia CauchiTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Questionable Death
Staff did not meet resident’s dietary needs
Staff did not seek medical attention for resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Michael Cava conducted a subsequent visit to the facility to conclude the investigation regarding the above allegations. The initial visit was made by LPAs Cava and Ray Comer on 03/01/24. The complaint was referred to and accepted by Investigations Branch (IB) on 03/04/24. The IB investigator assigned to conduct the full investigation is Olivia Spindola. Investigator Spindola’s investigation consisted of interviews with facility staff and Resident 1’s (R1) responsible person. IB Spindola also obtained and reviewed copies of R1’s hospital records. The following is a summary of IB Spindola’s investigation:

Interviews with the facility administrator and facility staff were made between March 2024, April 2024 and May 2024. These interviews reveal the following:

R1 was a thin and fragile person.
R1 required assistance with all ADLs.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 31-AS-20240229113340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: IVY PARK AT WEST HILLS
FACILITY NUMBER: 197609532
VISIT DATE: 10/15/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
R1 slept for most of the day.
During their last three months of life, R1 began to gradually eat less.
R1 had missing teeth causing them difficulty to chew. Staff had to cut R1’s food into small pieces.
R1 suffered from some type of muscle degeneration causing limit use of their fingers and hands.
R1 was sent to the hospital on 09/13/22 due to coughing phlegm. R1 also appeared to be listless.
R1 expired on 09/14/22.

Interviews and email contact with R1’s responsible person were made in May 2024. The following information were revealed:

Facility staff neglected to feed R1 during the last few months of R1’s life, which led to so much weight loss.
When R1 was admitted to facility, R1 weighed 101.5 pounds.
Five months prior to R1’s death, R1 weighed 71.4 pounds.
Because of Covid 19, responsible person wasn’t able to visit R1 much.
Email attachment of R1’s Certificate of Death received sent from Responsible person.
Certificate cited “Severe Protein Calorie Malnutrition”
Although R1 could not be weighed at time of death, R1’s estimated weight was approximately 80 pounds.
During phone conversation with R1, prior to September 13, 2022, R1 stated they don’t get fed at the facility.

Copies of hospital records were received and reviewed around May 14, 2024. Review of these records reveal:

R1 was admitted to the hospital on 09/13/22.
R1 admitted to the Emergency Room (ER) present with cough and congestion associated with low oxygen saturation.
Admission Diagnosis include protein calorie malnutrition.
Date expired 09/14/22 at 1155
Hospital noted R1 to be 107 years old and extremely frail.
Records also reveal R1 appeared to have been declining in a nutritional state for some time.

Based on the information obtained through interviews and hospital records, there is sufficient evidence to prove the allegations of Questionable Death, staff not meeting R1’s dietary needs, and staff did not seek
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 31-AS-20240229113340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: IVY PARK AT WEST HILLS
FACILITY NUMBER: 197609532
VISIT DATE: 10/15/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
medical attention for R1. Therefore, the allegations are Substantiated. Citations issued on the 9099D. Administrator advised. Copy of this report and appeal rights given.

This facility (#197609532) has since closed on July 3, 2024. A copy of this report, appeal rights and any additional correspondence will be sent via mail and email to the last know address of the previous Licensee, that the Department has on file.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 31-AS-20240229113340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: IVY PARK AT WEST HILLS
FACILITY NUMBER: 197609532
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/15/2024
Section Cited
CCR
87466
1
2
3
4
5
6
7
Observation of the Resident: The licensee shall ensure that residents are regularly observed for changes. When changes such as weight loss or deterioration of a physical health condition are observed, the licensee shall ensure that such changes are docomented and brought to the attention of
1
2
3
4
5
6
7
The facility has since closed, therefore no corrections needed at this time.
8
9
10
11
12
13
14
the resident's physician. This requirement was not met as evidenced by: Interviews and record review reveal that since admission, R1 was losing weight since admission to time of death, but R1’s weight loss was not brought up their physician’s attention to address this concern.
8
9
10
11
12
13
14
Type A
10/15/2024
Section Cited
CCR
87464(d)
1
2
3
4
5
6
7
Basic Services: A facility need not accept a particular resident for care. However, if a facility chooses to accept a particular resident for care, the facility shall be responsible for meeting the resident's needs with those activities of daily living such as dressing, eating, bathing. This requirement
1
2
3
4
5
6
7
The facility has since closed, therefore no corrections needed at this time.
8
9
10
11
12
13
14
was not met as evidenced by: Information received reveal that R1 required assistance with eating due to missing teeth & muscle degeneration, that caused difficulty to eat, which caused R1 to lose weight. Records also reveal R1 had been declining in a nutritional state prior to death.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4