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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609559
Report Date: 07/21/2026
Date Signed: 07/21/2026 02:17:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20260716140008
FACILITY NAME:ANO ONE FACILITY FOR THE ELDERLYFACILITY NUMBER:
197609559
ADMINISTRATOR:ATOYAN, ARTURFACILITY TYPE:
740
ADDRESS:7907 STANSBURYTELEPHONE:
(818) 616-2390
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:6CENSUS: 5DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
10:44 AM
MET WITH:Artur AtoyanTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff spoke inappropriately to resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sandra Urena conducted an initial unannounced visit to investigate the allegation listed above. The LPA met with the Administrator Artur Atoyan and explained the reason for the visit.

LPA Urena, along with the Administrator, toured the physical plant areas inside and outside to ensure there are no health and safety hazards and that facility is in compliance with Title 22 Regulations.

LPA Urena interviewed staff and residents at approximately 11:30 a.m. and reviewed records pertinent to the investigation.
Continues on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260716140008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ANO ONE FACILITY FOR THE ELDERLY
FACILITY NUMBER: 197609559
VISIT DATE: 07/21/2026
NARRATIVE
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Staff spoke inappropriately to resident in care.
On the allegation that facility staff spoke inappropriately to resident in care, it is alleged that facility staff told a resident to “go back into their room” after the resident had been standing in the hallway for approximately 10 minutes. To investigate the allegation LPA Urena interviewed the residents, staff and the Administrator. The residents reported that they are well taken care of by facility staff and staff have never been disrespectful. Furthermore, the residents reported that they can always be out of their room and anywhere they want in the facility without anyone telling them they can’t be there. The staff stated that they are always respectful towards residents. The Administrator stated staff are always respectful and would never tell residents that they are not allowed in the common areas of the facility. Based on the information received through the interviews there is not sufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted and a copy of the report was issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2