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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197609597
Report Date: 04/27/2023
Date Signed: 06/23/2023 09:17:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2023 and conducted by Evaluator Melissa Ruiz
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20230213131435
FACILITY NAME:BETTER DAYS ASSISTED LIVINGFACILITY NUMBER:
197609597
ADMINISTRATOR:SEDA KHECHUMYANFACILITY TYPE:
740
ADDRESS:19431 ENADIA WAYTELEPHONE:
(818) 800-9266
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:6CENSUS: 4DATE:
04/27/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Yulia Barseghian TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility did not provide assistance with transportation for medical needs of resident.
Facility handled resident funds without a surety bond.
INVESTIGATION FINDINGS:
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On 4/27/2023, Licensing Program Analysts (LPAs) Melissa Ruiz and Michael Cava, along with LPM Naira Margaryan, arrived at the facility to conduct a subsequent complaint visit. Upon arrival, LPAs were greeted by staff and later met with Administrator Yulia Barseghian and Angela Dilanchyan, who identified herself as the designee. LPAs explained the purpose of the visit. This is an amendment to the original LIC9099 to change wording from "unsubstantiated" to "substantiated" regarding the findings.

Facility did not provide assistance with transportation for medical needs of resident.
It is alleged that from 2/8/2023 – 2/10/2023 R1 required medical assistance due to a stroke and on 2/10/23, R1 called 911 themselves. LPAs Ruiz and Cava conducted a record review at 9:50 a.m. and did not observe any incident reports submitted regarding R1. LPA Ruiz interviewed resident #2 (R2) at 10:30 a.m. and R2 stated that from what they recall, R1 had a fall and did not receive assistance but another resident called 911. Additionally, on LPA 4/12/23, LPA Ruiz conducted a Case Management – Deficiencies visit and issued deficiencies, due to LPAs observation and interview regarding a staff, (S1) not speaking or understanding English. This allegation is deemed substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Nichelle GillyardTELEPHONE: (818) 596-4341
LICENSING EVALUATOR NAME: Melissa RuizTELEPHONE: (818) 401-7980
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20230213131435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BETTER DAYS ASSISTED LIVING
FACILITY NUMBER: 197609597
VISIT DATE: 04/27/2023
NARRATIVE
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Facility handled resident funds without a surety bond.

It is alleged that the facility handled R1’s monies without a surety bond. LPAs Ruiz and Cava conducted a record review at 9:35 a.m. to aid this investigation. Based on record review, it is determined that the facility does not have an LIC402 Surety Bond with the Department or on hand at the facility. At 11:00 a.m., LPA Ruiz interviews with two out of four residents. R3 and R4 stated that Angela, designee is in charge of their monthly rent fees and physically holds their bank card. Due to interviews and record review, this allegation is deemed substantiated.

Deficiencies issued per CA Code of Regulations, Title 22. See LIC9099D attached to this report. Report delivered via e-mail for signature. Appeal rights issued.
SUPERVISOR'S NAME: Nichelle GillyardTELEPHONE: (818) 596-4341
LICENSING EVALUATOR NAME: Melissa RuizTELEPHONE: (818) 401-7980
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 31-AS-20230213131435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING
FACILITY NUMBER: 197609597
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/29/2023
Section Cited
CCR
87565(g)
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87465 Incidental Medical and Dental Care (g) The licensee shall immediately telephone 9-1-1 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including, but not limited to, an apparent life-threatening medical crisis except as specified in Sections 87469(c)(2), (c)(3), or (c)(4).

This requirement is not met as evidenced by:
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The Administrator/Licensee shall send proof of enrolling in vendored training regarding this section by the POC due date. Additionally, the completion of training is to be submitted by e-mail to melissa.ruiz@dss.ca.gov
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Based on interviews and record review, the Administrator/Licensee failed to provide medical assistance to R1 by having another resident call 911 due to staff #1 not being able to communicate in English. This posses an immediate health and safety risk or personal rights risk to residents in care.
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CCR
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Nichelle GillyardTELEPHONE: (818) 596-4341
LICENSING EVALUATOR NAME: Melissa RuizTELEPHONE: (818) 401-7980
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2023 and conducted by Evaluator Melissa Ruiz
COMPLAINT CONTROL NUMBER: 31-AS-20230213131435

FACILITY NAME:BETTER DAYS ASSISTED LIVINGFACILITY NUMBER:
197609597
ADMINISTRATOR:SEDA KHECHUMYANFACILITY TYPE:
740
ADDRESS:19431 ENADIA WAYTELEPHONE:
(818) 800-9266
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:6CENSUS: 4DATE:
04/27/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Yulia Barseghian TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Unlawful eviction.
INVESTIGATION FINDINGS:
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On 4/27/2023, Licensing Program Analysts (LPAs) Melissa Ruiz and Michael Cava arrived at the facility to conduct a subsequent complaint visit. Upon arrival, LPAs were greeted by staff and later met with Administrator Yulia Barseghian and Angela Dilanchyan, who identified herself as the designee.

It is alleged that the facility illegally evicted R1.

Based on R1’s family member, R1 was hospitalized on 2/10/2023 after suffering a medical emergency. Afterwards, R1’s member made the determination to have R1 not return to the facility and move closer to home, in northern California. An interview with the Administrator at 10:00 a.m., revealed that after R1 was hospitalized, R1 informed them that R1 would no longer return to the facility. Therefore, based on an interview conducted with R1’s family member, this allegation is deemed unsubstantiated.

No deficiencies issued. Report signed and delivered.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Nichelle GillyardTELEPHONE: (818) 596-4341
LICENSING EVALUATOR NAME: Melissa RuizTELEPHONE: (818) 401-7980
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20230213131435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING
FACILITY NUMBER: 197609597
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/27/2023
Section Cited
CCR
87216(a)
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87216 Bonding (a) Each licensee, other than a county, who is entrusted to safeguard resident cash resources, shall file or have on file with the licensing agency a copy of a bond issued by a surety company to the State of California as principal.

This requirement is not met as evidenced by:
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Facility Administrator has provided a written statement stating that they have reviewed this section and stated that they want to close the facility. This deficiency has been cleared as of today's visit.
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Based on record review and interviews conducted, the licensee did not comply with the section cited above due to handling residents' monthly rent fees. This posses a potential health and safety or personal rights risk for residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Nichelle GillyardTELEPHONE: (818) 596-4341
LICENSING EVALUATOR NAME: Melissa RuizTELEPHONE: (818) 401-7980
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5