197609597-10-8-2024-31-AS-EMIR-DAAVCY-20241022161956

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609597
Report Date: 09/24/2024
Date Signed: 10/08/2024 08:17:52 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/19/2023 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20230419161743

FACILITY NAME:	BETTER DAYS ASSISTED LIVING		FACILITY NUMBER:	197609597
ADMINISTRATOR:	SEDA KHECHUMYAN		FACILITY TYPE:	740
ADDRESS:	19431 ENADIA WAY		TELEPHONE:	(818) 800-9266
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	0	CENSUS: 0	DATE:	09/24/2024
		UNANNOUNCED	TIME BEGAN:	09:49 AM
MET WITH:			TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Resident in care was a victim of fraud due to staff's negligence

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava composed this report to conclude the investigation regarding the above allegation. On 04/19/23, it was reported that the facility administrator, Yulia Barseghian, applied for social security benefits for Resident 1 (R1), without R1's knowledge. R1 never received mail confirmation from the social security administration regarding their benefits, nor a debit card/ check with their name on it for their monthly benefits, meaning administrator had possesion of the card. Every month, the card was charged for the full benefit amount of $1495, under the business name Comfort Care Assistant Living, also without R1's knowledge. The initial visit to this investigation was made by LPAs Melissa Ruiz and Michael Cava on 04/27/23. Since then, the licensee initiated the closure for the facility and it closed on 05/16/23. Prior to this closure, interviews with the reporting pary, facility administrator, staff, and residents were made. Copies of transactions records were also received.

Interviews with administrator and Staff 1 (S1), made on 04/27/23, deny the allegation, stating R1 manages

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Eva Miller	TELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael Cava	TELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20230419161743

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING	FACILITY NUMBER: 197609597
	VISIT DATE: 09/24/2024

NARRATIVE

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their own money. Interviews with two (2) residents were also held on 04/27/23. According to both residents, the administrator and her designee is in charge of their monthly fees and physically holds their bank card (see control #31-AS-20230213131435).

An interview held with an anonymous source reveal that the administrator's husband Jacob Barseghian has a business named Eros Hospice Inc that was sending claims for the amounts of $7,600-$8,200 monthly for services to a resident. There were no prior authorization sent for hospice services in addition to hospice services being necessary. The anonymous source adds that if this resident was receiving hospice services, there would not have been an issue with seeking medical attention for this resident in February 2023. A complaint was filed regarding this (see control #31-AS-20230224164940), and Substantiated by Community Care Licensing on 03/03/23. Moreover, on 12/28/21, during a Plan of Correction (POC) visit made by LPA Yelena Avetisyan, the license was issued a citation for section 87633(b), for failing to maintain hospice records for at least seven (7) of seven residents.

A file review by LPA Ruiz made reveal that the facility does not have a surety bond (LIC 402). There also was no indication that facility opted to manage resident cash.

Photos of transaction records between the licensee and Social Security Administration were received and a review of these transactions records reveal that there were card purchases and refunds made between Comfort Care Assistant Living and Eros Hospice Inc, all without the resident's knowledge.

Based on the information obtained, the allegation of resident in care was a victim of fraud is Substantiated. Citation issued on the 9099D.

Due to facility closure on May 16, 2023, a copy of this report and appeal rights (LIC 9058) will be sent via email to the licensee's email address listed on file at BETTERDAYSBOARD@GMAIL.COM and another certified copy via USPS to the licensee's last known address.

SUPERVISOR'S NAME: Eva Miller	TELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael Cava	TELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20230419161743

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING	FACILITY NUMBER: 197609597
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/24/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/24/2024 Section Cited CCR 87217(f)	1 2 3 4 5 6 7	Safeguards for Resident Cash, Personal Property, and Valuables- No licensee or employee of a facility shall make expenditures from residents' cash resources for any basic service. This requirement was not met as evidenced by: Interviews made and transaction records received confirm	1 2 3 4 5 6 7	No POC due at this time as the facility closed on 05/16/23.
	8 9 10 11 12 13 14	that administrator applied for social security benefits and charged R1's accounts for hospice service, without their knowledge. Moreover, there are no records maintained by the licensee to prove hospice serivces were being provided to R1.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Eva Miller	TELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael Cava	TELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2024

LIC9099 (FAS) - (06/04)

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