197609597-3-14-2022-31-AS-CHAS-CCYSMX-20220329140041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609597
Report Date: 03/14/2022
Date Signed: 03/14/2022 02:26:36 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20220309152640

FACILITY NAME:	BETTER DAYS ASSISTED LIVING		FACILITY NUMBER:	197609597
ADMINISTRATOR:	SEDA KHECHUMYAN		FACILITY TYPE:	740
ADDRESS:	19431 ENADIA WAY		TELEPHONE:	(818) 578-3140
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	6	CENSUS: 6	DATE:	03/14/2022
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Karine Abrahamyan		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility illegally evicted resident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with facility staff and explained the reason for this visit. LPA spoke with administrator Grant Khechumyan by telephone and explained the reason for this visit. LPA also spoke with another representative of the facility named Julia who stated she was a manager of the facility.
Regarding the allegation it was alleged that facility evicted resident #1 (R1) without a proper eviction notice. LPA spoke with facility staff and the administrator regarding this allegation from 10:50am-11:30am. Interviews were previously conducted with Long Term Care Ombudsman (LTCO) staff regarding this allegation. LPA was unable to speak with R1 due to R1 no longer living at the facility. Information from interviews reveal that R1 was taken to the hospital in mid-February 2022 and facility did not accept R1 back from hospital due to issues R1 was having at the facility. Administrator stated they had sent an eviction notice to LTCO and Community Care Licensing back in January 2022 and had sent R1 to an independent living but that R1 came back to the facility after not liking the independent living.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cassandra Harris	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Wendell Smith	TELEPHONE: (818) 738-4525
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20220309152640

FACILITY NAME:	BETTER DAYS ASSISTED LIVING		FACILITY NUMBER:	197609597
ADMINISTRATOR:	SEDA KHECHUMYAN		FACILITY TYPE:	740
ADDRESS:	19431 ENADIA WAY		TELEPHONE:	(818) 578-3140
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	6	CENSUS: 6	DATE:	03/14/2022
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Karine Abrahamyan		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff verbally abused resident.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced complaint visit to investigate the allegation above. LPA met with facility staff and explained the reason for this visit. LPA spoke with administrator Grant Khechumyan by telephone and explained the reason for this visit.

Regarding the allegation it is alleged that staff was verbally abusive to resident #1 (R1). LPA conducted interviews with residents from approximately 11:30-12pm regarding this allegation. LPA was not able to interview R1 due to R1 not living at the facility anymore as of Mid-February 2022. LPA called the phone number LPA had for R1 but it was out of service. LPA spoke with the administrator regarding this allegation from 10:50-11:15am. Information obtained from interviews reveal that no one witnessed R1 being verbally abused by any staff when they were at the facility. Based on information obtained through interviews this allegation is deemed Unsubstantiated at this time.
Exit Interview conducted.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cassandra Harris	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Wendell Smith	TELEPHONE: (818) 738-4525
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 31-AS-20220309152640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING	FACILITY NUMBER: 197609597
	VISIT DATE: 03/14/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA was able to verify that LTCO did receive a copy of an eviction notice. LPA spoke with the case carrying LPA Reed who oversees this facility and verified that Community Care Licensing did not receive a copy of the eviction notice. LPA did obtain a copy of the eviction notice that was provided to R1. A review of the eviction notice provided to R1 was not lawful and did not have the appropriate information. Eviction notice did not provide appropriate resources for alternative housing and the reason given for the eviction was not valid. Based on the information obtained through interviews and record review this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D. Appeal Rights explained. Exit interview conducted.

SUPERVISOR'S NAME: Cassandra Harris	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Wendell Smith	TELEPHONE: (818) 738-4525
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2022

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 31-AS-20220309152640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BETTER DAYS ASSISTED LIVING	FACILITY NUMBER: 197609597
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/14/2022

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/15/2022 Section Cited CCR 87224(a)(1)	1 2 3 4 5 6 7	Eviction Procedures-The licensee may evict a resident for one or more of the reasons-Nonpayment of the rate for basic services within ten days of the due date. This requirement was not met as evidenced by	1 2 3 4 5 6 7	Administrator shall submit statement that facility will follow Title 22 regulations regarding Eviction Procedures in the future when any resident is evicted. Statement is due to LPA by poc due date.
	8 9 10 11 12 13 14	Based on review of the eviction notice R1 was evicted on 1/2/22 for not paying rent on 1/1/22 and that is not ten days passed the due date. This poses an immediate health and safety risk to all residents in care.	8 9 10 11 12 13 14
Type A 03/15/2022 Section Cited CCR 87224(d)(1)(B)	1 2 3 4 5 6 7	Eviction Procedures-The licensee shall set forth in the notice to quit the reasons relied upon for the eviction with specific facts to permit determination of the date, place, witnesses, and circumstances concerning those reasons.Resources available to assist in identifying alternative housing and care options which include	1 2 3 4 5 6 7	Administrator shall submit statement that facility will follow Title 22 regulations regarding Eviction Procedures in the future when any resident is evicted. Statement is due to LPA by poc due date.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on review of eviction notice it did not have any listing of alternate resources to assist R1 with placement. This posed an immediate health and safety risk to residents in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Cassandra Harris	TELEPHONE: (818) 596-4342
LICENSING EVALUATOR NAME: Wendell Smith	TELEPHONE: (818) 738-4525
LICENSING EVALUATOR SIGNATURE:	DATE: 03/14/2022

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2022

LIC9099 (FAS) - (06/04)

Page: 4 of 4